CS Systems & Enablement Manager

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: 

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role  
 

We are looking for a strategic, technically savvy, and user-focused CS Systems & Enablement Manager to join our Customer Office Strategy & Operations team.  In this high-impact individual contributor role, you will sit at the intersection of process optimization, the quickly evolving CS tech stack, and end-user enablement, helping to transform how post-sales teams operate at Proofpoint.
You will serve as the primary business owner for our Customer Success Platform (Totango), partnering closely with CSM/TAM/Renewals leadership and operational partners to design workflows, automate core motions, and drive consistent adoption across hundreds of global users.  Your work will ensure that our teams are focused, unlock insights faster, and operate more efficiently to deliver value to customers at scale.This is a unique opportunity for a seasoned SaaS operator with a bias for action and someone who loves building structure, driving adoption, and leveraging technology to create measurable business impact. You’ll play a critical role in advancing our Customer Office transformation and helping Proofpoint scale smarter.
This role will be part of the high impact Customer Office, Strategy & Operations team and will report to the leader for the CS Systems & Enablement pillar.
 

Your Responsibilities 

• Partner with leaders to identify, define, and document core workflows and frameworks for automation.
• Translate business requirements into scalable process designs that reduce manual effort.
• Continuously refine workflows using data, feedback, and performance metrics.
• Align workflows with the broader Customer Office operating model.
• Drive standardization and governance across CS processes.

• Serve as the primary business owner & admin for the CSP (Totango).
• Partner closely with Sales Ops, BizApps (Salesforce), Enterprise Application (Data)
• Design, configure, and deploy workflow and playbooks automation, health models, dashboards.
• Recommend and implement system enhancements that increase efficiency and data quality.
• Partner with management to evaluate and introduce new tools to the CS tech stack.
• Provide hands-on support to end users and maintain system reliability.

• Design and run scalable enablement programs to drive adoption across CSM, TAM (primary priority) and Renewals (secondary)
• Train customer-facing teams on how workflow automations and risk-based triggers improve outcomes.
• Build and maintain an intuitive, self-serve knowledge base with AI-powered search.
• Ensure consistent rollout of new features and processes across global teams.
• Monitor adoption and evolve enablement to drive continuous improvement.

What you bring to the team

• 10+ years of experience across GTM Operations (Sales, CS, Partner), Business Operations, Systems, or related fields
• 5+ years in B2B SaaS.
• Deep expertise with CRM, CSP and other tools in the GTM tech stack.
• Customer / end-user mindset, coupled with a strong bias for action.
• Demonstrated success driving user adoption and simplifying complex systems for large user populations.
• Proven ability to design and scale GTM workflows that drive measurable business outcomes.
• Strong analytical and technical skills to assess process performance and guide improvements
• Highly independent, able to operate in a fast-paced, matrixed environment with limited direction.
• Excellent communication, cross-functional partnership, and project management skills.

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.

We are a diverse, multinational company with opportunities in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].

How to Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

All other cities and states excluding those listed above: