The role involves resolving technical and operational issues, supporting problem management, and leading investigations on customer issues while ensuring network stability.
Join our Team
About this opportunity:
At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying, isolating, and resolving faults, as well as working towards network stability. As your experience grows, you'll handle more operational and technical issues for specific customers, solutions, or domains.
What you will do:- Lead investigations and drive the resolution of customer issues throughout the CS portfolio.- Actively participate in on-site activities, particularly when remote access is insufficient.- Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions.- Support problem management in identifying and categorizing significant operational or business impacting problems.- Handle administrative, operational, and technical issues relating to the customer's contracts and installed base.- Participate in Security Reviews as the primary contact for customers and subject matter expert in security matters.
The skills you bring:- Customer Problem Management.- Negotiation.- Knowledge Transfer and Reuse.- Knowledge Sharing and Collaboration Skills.- Release and change management.- Coaching and Mentoring.- Change and Improvement Management.- Preemptive support competence.- CS Portfolio competence.- Data Analysis.- Customer Success.- Machine Learning.- Customer Relationship Building.- CSR Handling Process.- Trade Compliance.
About this opportunity:
At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged with providing data-driven solutions to customer reported issues in line with set processes and Service Level Agreements. The role involves identifying, isolating, and resolving faults, as well as working towards network stability. As your experience grows, you'll handle more operational and technical issues for specific customers, solutions, or domains.
What you will do:- Lead investigations and drive the resolution of customer issues throughout the CS portfolio.- Actively participate in on-site activities, particularly when remote access is insufficient.- Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions.- Support problem management in identifying and categorizing significant operational or business impacting problems.- Handle administrative, operational, and technical issues relating to the customer's contracts and installed base.- Participate in Security Reviews as the primary contact for customers and subject matter expert in security matters.
The skills you bring:- Customer Problem Management.- Negotiation.- Knowledge Transfer and Reuse.- Knowledge Sharing and Collaboration Skills.- Release and change management.- Coaching and Mentoring.- Change and Improvement Management.- Preemptive support competence.- CS Portfolio competence.- Data Analysis.- Customer Success.- Machine Learning.- Customer Relationship Building.- CSR Handling Process.- Trade Compliance.
Top Skills
Data Analysis
Machine Learning
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Provide data-driven solutions to customer issues, lead investigations, participate in on-site activities, and contribute to security reviews.
Top Skills:
Data AnalysisMachine Learning
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The role involves overseeing CRM and marketing automation, ensuring data integrity, guiding regional marketing strategies, and coordinating with global teams for campaign optimization.
Top Skills:
MarketoSalesforce
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Manage and execute order fulfillment including deliveries, returns, and transportation, ensuring alignment with customer expectations and efficient logistics.
Top Skills:
Dangerous Goods Compliance ManagementOrder Delivery PreparationTransport Optimization
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
