CRM Specialist/Admin

About Scratch
Scratch Financial ("Scratch") is a Series C financial technology startup based in Los Angeles, California. Our goal is to make difficult financial decisions simple and increase accessibility to fair, affordable, and transparent medical financing. Driven by our award-winning technology, Scratch has become the fastest growing financing provider in veterinary care, with a partner network of 15,000+ practices across the U.S. and Canada-ranging from dental offices to optometry clinics.
Scratch has 2 main products:

About the role
Scratch is hiring a CRM specialist to own advancements to our CRM and enable our Sales team growth. This role will be critical to our commercial and company growth strategy in 2025, serving as an advocate for innovation across our customer data environment and implementation of Sales accelerating initiatives.
If putting compassion first, helping create groundbreaking products and continuously iterating & refining those products sound like you, then we encourage you to apply.
What you'll do

• Own the overall management of our CRM platform (Hubspot), implementing enhancements that drive and enable our Commercial strategy
• Partner with Sales, Marketing, and Product teams to understand workflows and proactively identify opportunities to accelerate go-to-market motions
• Implement and manage data quality protocols to minimize errors and ensure data consistency
• Maintain and update comprehensive customer databases across the organization
• Develop and optimize sales processes and automation within the CRM
• Create reporting dashboards and KPIs to track sales performance and customer engagement

What we are looking for
The ideal candidate is collaborative and driven to make an impact, while not being afraid to get their hands dirty. You have a proven history of exceptional data-driven Sales enablement and CRM management. You're comfortable working across technology, sales, design, and operational teams.
Expected qualifications :

• Minimum of 3-5 years of experience implementing and project managing strategic improvements to the CRM to enhance Marketing and Sales teams
• Experience working with Hubspot; familiarity with marketing automation tools and their integration with CRM systems
• Strong analytical skills with the ability to interpret complex data sets
• Proven ability to collaborate with cross-functional teams, including Marketing, Sales, and Product
• Strong problem-solving skills with the ability to think strategically and propose innovative solutions
• Ability to assist with general upkeep of existing data and provide enhancement strategies for optimal data usage across our CRM

Preferred qualifications :

• Analyze specific customer data to identify trends, insights, and opportunities for targeted marketing campaigns.
• Experience in utilizing data analytics tools such as Looker, Tableau, or similar.
• Experience working in FinTech, HCIT or similarly regulated industries.

Why You'll Love Working Here
Scratch is a remote-first company, giving ultimate flexibility to today's nomadic work style. For those who prefer a hybrid model, we do have an office space in Pasadena available for use (which is stocked with snacks & various beverages). We offer unlimited PTO, covered healthcare, 401k match, cell plan reimbursement, and monthly recognition opportunities. We also provide learning platforms and resources for all to keep growing. Not only that, but we have an equity retention policy to ensure you grow as the company grows financially, as well. And if your family is growing, we offer generous parental leave, too!
How to Apply
Ready to join our team? To apply, please visit our Scratch Careers Page . Be sure to:

We look forward to reviewing your application!
*Our team will ONLY contact you from the domain @scratchpay.com or @ats.rippling.com
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Scratch is committed to diversity in its workforce and is proud to be an equal opportunity employer. Scratch considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
The pay range for this role is:
80,000 - 105,000 USD per year ( Remote (United States) )
80,000 - 105,000 CAD per year ( Remote (Canada) )