Credit Controller (3868)

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Finance Team, GBG Americas

At GBG, our Finance Team is at the heart of driving business success. We’re more than just numbers. We’re strategic partners who enable smart, data-driven decisions across the organization. Agile, collaborative, and forward-thinking, we maintain high standards while adapting quickly to business needs. We’re proud to be a team of highly engaged professionals on an exciting journey and we’d love for you to be part of it.

The Role

As a Credit Controller reporting to the Financial Controller, you’ll play a key role in managing our accounts receivable ledger across the Americas. Your mission? To ensure timely payments, reduce outstanding debt, and build strong relationships with both internal teams and external customers. You’ll be a proactive problem-solver who thrives in a fast-paced environment and takes pride in delivering a positive customer experience.

What you will do

• Drive down DSO (Days Sales Outstanding) and overdue balances through process improvements and full ledger coverage.
• Partner with Customer Growth Managers to resolve billing queries and maintain accurate records of disputed invoices.
• Manage payment plans and oversee Direct Debit collections.
• Review and record bad debt provisions and Expected Credit Loss (ECL) in line with accounting standards.
• Collaborate with legal teams and external agencies to manage delinquent accounts.
• Perform credit checks on new customers to assess risk.
• Reconcile customer accounts to ensure accurate payment allocation.
• Escalate issues to the Financial Controller when needed.
• Support cash flow forecasting by contributing to receipt projections.
• Take on ad hoc projects and contribute to continuous improvement initiatives.

Skills we are looking for

• Proven experience in a dynamic, high-volume credit control environment.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent communication skills — confident, clear, and customer-focused.
• A proactive mindset — you’re not afraid to suggest improvements and drive change.
• Comfortable with financial systems and tools; tech-savvy and detail-oriented.
• A team player who brings energy, resilience, and a solutions-first attitude.

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.