Credit Card Associate

Bertelsmann is building a global network of Accounting Shared Service Centers (ASSC) to bundle and standardize the Group's accounting processes. This includes Accounting Shared Service Centers at existing Bertelsmann locations in core European countries, North America and China. Become part of the Shared Service Center organization at our Westminster (MD) location. We look forward to your application for this exciting and varied job at one of the world's largest media corporations.

Join us in shaping the world of media, services and education. We offer business challenges and exciting projects in attractive work environments, as well as individual career and development opportunities. Bertelsmann operates in some 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds.

Credit Card Associate (Remote Opportunity)

We are seeking a detail-oriented Credit Card Associate to join our team. In this role, you'll manage prepay customer accounts by processing manual credit card payments, maintaining accurate account records, resolving billing issues, and collaborating with both customers and internal teams to ensure timely account resolution.

What You'll Do

As a Credit Card Associate, you will:

• Review and process credit-held orders throughout the day.
• Process manual credit card payments while ensuring PCI compliance.
• Respond promptly and professionally to customer inquiries via phone and email.
• Investigate claims and process debit, credit, or denial adjustments as appropriate.
• Research and resolve internal and external customer account inquiries.
• Build and maintain positive customer relationships across assigned territories.
• Analyze account activity and maintain accurate customer account records.
• Perform account maintenance, including documentation for write-offs when necessary.
• Performs daily credit card reporting while utilizing multiple systems.
• Work with customers to resolve outstanding balances and account discrepancies.
• Recommend appropriate collection strategies, including payment plans, shipment holds, or other account actions.
• Escalate complex issues or potential risks to management when appropriate.
• Stay current on technology, tools, and best practices that improve efficiency and customer service.
• Assist with special projects and other responsibilities as business needs evolve.

Why Join Us?

• Remote position with potential hybrid work opportunities.
• Collaborative and supportive team environment.
• Opportunities to develop your financial, analytical, and customer service skills.
• Exposure to a variety of clients and business challenges.
• Ongoing learning and professional growth opportunities.

The salary range for this position is $38,000-$40,000 per year. Additional compensation may be awarded annually contingent upon the company's results, and at the sole discretion of the company.

What We're Looking For

We're seeking someone who is:

• A strong communicator with excellent verbal and written communication skills.
• Customer-focused with the ability to build positive, professional relationships.
• Highly organized and able to manage multiple priorities in a fast-paced environment.
• Comfortable making sound decisions and providing thoughtful recommendations.
• Proficient in Microsoft Excel (intermediate level) and Outlook; SAP experience is a plus.
• Skilled at tracking follow-ups, managing outstanding items, and meeting deadlines.
• Detail-oriented with strong analytical and problem-solving abilities.

Qualifications

• High school diploma or equivalent required.
• Previous experience with PCI Compliance, accounting, account receivable, customer service, or other related fields
• Have the availability to work Monday through Friday from 8:30AM to 5:00PM EST

All your information will be kept confidential according to EEO guidelines.

Bertelsmann Global Business Services values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address. 

Further information on data protection and your rights can be found here.

We value the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

All your information will be kept confidential according to EEO guidelines.

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