Credit and Collections Analyst

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About this opportunity:
Join Vonage, a global leader in cloud communications, delivering Unified Communications, Contact Center, and Communications Platform solutions to customers worldwide. This is an exciting opportunity to join a newly established team within Ericsson's Shared Services Center (SSC) in Mexico, dedicated to supporting Vonage's global business. As part of the Finance team, you'll help protect the financial health of the business. In this role, you'll manage a portfolio of mid-market and enterprise customers, drive timely payments, resolve billing challenges, and partner with teams across Sales, Billing, Finance, Tax, and Legal.
What you'll do

• Own the end-to-end collections process for assigned B2B and enterprise accounts.
• Monitor aging balances, prioritize high-value and overdue accounts, and execute effective collection strategies.
• Build strong relationships with customers and internal stakeholders to resolve payment blockers.
• Investigate billing disputes and coordinate resolutions across Billing, Sales, Tax, and Legal.
• Reconcile payments, apply cash accurately, and resolve unapplied credits and receipts.
• Process refunds, adjustments, and write-offs in line with internal controls and SOX requirements.
• Maintain accurate account notes, dispute records, and collection history.
• Support customer onboarding, collections reviews, escalations, and process improvement initiatives.

What you bring

• 3-5 years of experience in B2B collections or accounts receivable.
• Experience managing mid-market or enterprise customer portfolios.
• Strong understanding of the Order-to-Cash cycle, including invoicing, cash application, disputes, refunds, and write-offs.
• Proficiency in Microsoft Excel and experience with ERP, CRM, billing, or collections platforms.
• Excellent communication, negotiation, analytical, and relationship-management skills.
• High attention to detail, sound judgment, and a results-oriented mindset.

Nice to have

• Experience with Zuora, Oracle Advanced Collections, Salesforce, or similar tools.
• Background in Telecom, UCaaS, CCaaS, CPaaS, SaaS, or subscription-based businesses.
• Experience working with international, multi-currency, or multi-entity accounts receivable.
• Familiarity with integrated billing systems and postpaid credit approval processes.

Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 789481
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