At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).
Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.
We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.
Responsibilities
ALTOUR is currently seeking a seasoned travel professional to work with our entertainment clients. The Entertainment Agent will be responsible for supporting a high-volume, fast-paced business. Qualified candidates must have prior Entertainment travel experience and will ideally have prior experience working with clients from the film, television or music industries. Successful candidates must be detail-oriented and committed to supporting the team in delivering quality service to clients. Candidates must be flexible and have a “do whatever it takes” mentality in their approach to work. Scheduled hours are between 8 AM – 9 PM ET with options for 10 AM - 7 PM or 12 PM - 9 PM ET.
- Complete travel arrangements for clients including air and hotel reservations. Must be comfortable performing exchanges and refunds.
- Respond to client inquiries and concerns with a sense of urgency.
- Independently review client reservations for accuracy and quality; proactively correct errors.
- Conduct all business in line with standard procedures. Take 100% ownership of duties and ensure that client expectations are exceeded.
- Provide ‘on-call’ after-hours services as required by account if approved by ALTOUR.
- Assure clients are aware of all necessary travel documents and health requirements for countries to be visited.
- Maintain ownership of each client record until departure to ensure all details (including seat assignments, meal preferences, upgrades, etc.) are completed to the client's satisfaction.
- Research and provide solutions to any travel-related problem clients may experience; partner with supervisor and peers to correct errors and ensure they are not repeated.
- Maintain awareness of all airline rules and regulations, tariffs, and fare requirements and accurately apply this knowledge to all travel arrangements.
- Essential; Must have excellent communication skills and enjoy working with demanding clientele.
- Perform additional duties/projects as requested.
- Experience in handling film, TV and/ or music travel is a must.
- At least 2 years of experience in travel handling domestic and international travel.
- SABRE skills are preferred.
- Strong customer service skills- ability to think outside of the box.
- Experience with high-end, high-demand travelers.
- Ability to function in a fast –paced, demanding environment with little supervision
- Regular and dependable attendance and punctuality are required.
- Demonstrated knowledge of and experience in the travel industry including proficiency in using GDS systems.
PAY AND BENEFITS
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.
The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.
This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.
Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.
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