Corporate Collector

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus has more than 5,000 employees, serving over 100,000 customers around the globe. Come explore the possibilities in our exciting, fast paced, high volume, work environment!

Hours for this positions will be 10:00am - 7:00pm Eastern Time

SUMMARY

• The Collector serves as an information source to all areas of the company on credit and accounting related questions; works closely with the sales force to develop strategies to enable future sales growth while protecting one of the company’s largest assets, the Accounts Receivable.  Formulates a successful approach to managing a large portfolio of assigned accounts, consistent with company policies and in support of providing a positive customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Updates customer credit terms as needed, working closely with the sales force to develop strategies for future sales growth.

• Serves as a primary source for all accounting questions by the sales force.

• Serves as the information source for all customers, both internal and external, to get credit and accounting related issues resolved.

• Maintains extended knowledge of Credit Administration requirements for updating/opening new accounts.

• Makes strategic decisions on the value of adjusting late charges as a collection tool.

• Approves late charge adjustments.

• Evaluates special billing (delayed and split) and large order requests for credit-worthiness, following the company guidelines, with the ability to make sound decisions and balancing the needs of the customer with the requirements of the company in support of the sales effort.

• Contacts customers by phone, email and/or letter to resolve past due balances and include analysis of trade references and customer payment history, while strengthening the customer relationship.

• Uses organizational skills and ability to prioritize independently in order to manage portfolio.

• Keeps detailed extended note files of all phone and email contacts; maintains complete records of all customer contact to support any future collection activity.

• Uses a combination of knowledge, experience, and analysis, working with multiple departments, often taking the lead to resolve accounting related issues.

• Contacts customers regarding "non-sufficient funds" checks and makes arrangements for replacement.

• Resolves customer complaints and/or problems, including account reconciliations, often using spreadsheets to solve an issue and to assist in keeping the customer current for the long term.

• Handles credit card declines.

• Keeps sales force apprised of collection efforts and works closely to develop approach to resolve issues.

• Prepares accounts for collections, placing the final call to the customer and preparing complete package to placement with an agency.

• Handles a high volume of telephone calls and emails.

• Reviews suspended orders to determine and execute appropriate course of action.

• Reviews and updates credit lines in accordance with company guidelines and review of history, trade references, and in-depth research.

• Follows-up on payments, including how to allocate them and the reasons for any deductions.

• Maintains follow-up list for manual payments.

• Researches missing and incorrect PO numbers.

• Maintains customer websites for paperless billing.

• Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS:

Education and/or Experience

• Experience as a collector and/or customer service representative, preferably in a commercial collecting environment

• Experience working in a fast paced environment

• Proven ability to meet and exceed deadlines

Certificates, License & Registrations

• No certifications required

Competencies (Skills & Abilities)

• Knowledge of basic accounting principles

• Demonstrated ability to negotiate

• Ability to prioritize and function independently to achieve personal goals, as well as becoming active participant in achieving team goals, while supporting the mission of the company

• Ability to compose business correspondence; familiarity with PCs; typing ability; and excellent organizational, spelling/grammar and telephone skills.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• No travel generally required.

• No evening/weekend work required.

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

• 401k savings & company match

• Paid time off

• Paid holidays

• Maternity leave

• Parental leave

• Military leave

• Other leaves of absence

• Health, dental, and vision benefits

• Health savings accounts

• Flexible spending accounts

• Life & disability benefits​

• Identity theft protection

• Pet insurance

• Certain positions may include eligibility for a short-term incentive plan

Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive.

The pay range for this position is as follows:

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.