JOB SUMMARY
We are looking for Core Integration Specialist who have an aptitude and/or experience with programming and who also enjoy client interaction. You will use your technical expertise to triage and troubleshoot Core Integration-related issues for our clients and coordinate with staff and internal resources to ensure that support tickets are resolved in a timely manner. You’re happiest to help improve the quality of support tickets, thus helping our software integration programmers provide better turnaround time and providing clients with a better customer experience. You thrive in a technical environment that’s team-oriented while still acknowledging individual achievements.
Responsibilities
• Manages backlog, readily updates clients and internal staff, and solves cases in a timely manner.
• Participates in technical workshops with clients to derive value added services and implementations.
• Gathers Core Integration requirements from clients to create cases for staff to resolve.
• Analyzes business workflows and technical information provided by clients and advises the best custom solution for the client’s business workflow.
• Contributes to internal knowledgebase by documenting client requests in a clear and concise form to reduce the turnaround time that is necessary to complete a given request.
• Troubleshoot and rapidly identify solutions that can be implemented without the need for additional resources.
• Helps peers understand various requirements/constraints of the supported Core Integrations.
• Performs other projects/duties as assigned.
Qualifications
• Excellent verbal and written communication skills
• Work well in a team environment, personal commitment, effort, motivation through challenges, and initiative in all aspects of work
• Aptitude for learning new programming languages and technologies
• Good problem-solving skills
• Super strong passion for learning, and teaching others what you know
Preferred
· Bachelor’s degree or relevant experience.
· 1+ years in customer-facing roles, preferably for IT/Fintech company
· 1+ years in financial, banking and lending.
· Familiarity with programming languages like VB.NET, C#, or Java
Top Skills
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