COO / Integrator

Legal Monkeys is seeking a dynamic and experienced Chief Operating Officer (COO), eager to make an impact and serve in a critical role with a growing company. As our COO (“Integrator”), you will be the go-to individual who keeps our operations humming efficiently and accurately. Our COO will report directly into the CEO and will be responsible for executing operational strategy throughout the business. Here at Legal Monkeys, we are passionate about helping people by supercharging law firms through leading technology and meaningful service. We have a strong focus on the growth of our People, our Clients, and our Company. This role is ideal for someone who has the gift of discernment to see the bigger picture, is an effective communicator and mediator, and always seeks ways to refine processes and make us better.
This position will be located onsite at our Waco, TX office. Salary dependent upon related experience and education.
The Breakdown

• Execution Oversight: Drives the implementation of Company goals and objectives, utilizing the EOS framework for clarity and accountability. Responsible for executing the Company’s vision and mission, ensuring consistent progress toward key initiatives and alignment with overall strategic direction of the organization.
• Operational and Process Efficiency: Streamline operations and optimize processes to enhance efficiency and productivity across the business. Maintains compliance, manages resources effectively, and tracks performance metrics. Identifies opportunities for improvement and implements scalable solutions.
• Empower and Lead Teams: Provides leadership and guidance to executive and operational teams, fostering a culture of collaboration, accountability, and continuous improvement. Develops a high-performing team, providing guidance, mentorship, and support to enable their success. Promotes individual growth and career development within the organization.
• Customer Focus: Champion a customer-centric approach throughout the organization, emphasizing the importance of delivering our core values and exceptional service to all customers. Monitor customer feedback and market trends to identify opportunities for innovation and differentiation. Discover ways to elevate customer service and create memorable experiences in support of developing Client relationships.
• Financial Management: Works closely with the Financial Controller to establish and monitor financial objectives, budgets, and forecasts. Ensure effective resource allocation and financial discipline to drive sustainable growth and profitability.
• Strategic Partnerships: Cultivate strategic partnerships and alliances that align with the Company’s objectives and enhance its competitive position. Collaborate with external stakeholders, including investors, vendors, and industry associations to drive mutual success and create value.

Skills and Qualifications

• Education: Bachelor’s Degree required; MBA or advanced graduate degree preferred.
• Experience: 5-10 years of experience, preferably in operations management. Strategic planning experience required. Candidates must have a track record of progressively responsible positions, demonstrating an ability to lead the organization. Prior C-level experience or similar executive role preferred, but not required.
• EOS: Experience with EOS as an Integrator is highly desirable.
• Leadership: Proven track record of leading and managing teams effectively. Experience embracing and building a collaborative and positive workplace culture. Excellent communication, leadership and team building skills. Strong interpersonal skills required.
• Growth Mindset: Clear vision for business growth, scalability, and the dynamics of expansion. Ability to translate long-term goals into actionable plans.
• Technology Proficiency: Strong software skills. Tech-savvy with a strong interest in leveraging new technologies for business efficiency. We use Google Workspace and other programs.
• Analytical and Organizational Skills: Detail-oriented with excellent organizational and project management skills. Working knowledge of data analysis and performance/operations metrics. Possess analytical skills, capable of making data-driven decisions.
• Core Values Alignment: Plays as a team. Thinks critically through unexpected problems. Goes above and beyond serving the needs of our people and the business. Maintains a strong culture of winning and service through hard work and excellence.

Our Core Values:

• Play As A Team.  By building each other up, we all get better, and - together - we get stronger.

• Find A Better Way.  We don't know how to settle. We are always asking ourselves how to get better in everything we do.

• Inspire And Be Inspired.  Each day, we find ourselves drawing inspiration from our teammates while giving inspiration to others.

• Need To Achieve.  Never apologize for having high standards for yourself. We wouldn't want anything less.

Let's talk about benefits!

• Paid Company holidays and vacation
• 401(k) plan; 4% company contribution match
• Medical, dental, vision, life, and supplemental insurance offerings
• Social team building events
• Anniversary celebrations and more

Thank you for considering us as a potential employer.