Conversational AI Designer

What you'll be doing:

• Design and develop AI-based conversational solutions using Google CCAI.
• Interface with clients to develop user journeys/experiences, and influence decision-making as it relates to defining impactful experiences via AI.
• Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and digital interactions and design ideas leveraging AI.
• Create and promote conversation design best practice standards, reusable design patterns, and processes.
• Customer-centric continuously demonstrating strategic and analytical abilities, and laser-focused on executing at scale.
• Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences.
• Apply concepts and practices related to NLP/NLU, sentiment analysis, Intent classification, dialog flows, text-to-speech, and speech-to-text to the conversational design process.
• Understand how data from API calls, databases, and other underlying technologies fit into experience design and collaborate with developers on solutions.
• Actively work with development teams during design and playback sessions to refine the solution design and identify improvements.
• Support quality assurance processes and related go-live activities.
• Leverage data sets to integrate information and identify trends that result in actionable insights for improvement to CCAI solutions and customer experience
• Participate in and support efforts related to ongoing monitoring, stabilization, and improvements for the AI products.

What you'll bring:

• Knowledge of conversational dialog systems, machine learning, and cloud computing
• 5+ years of conversational design experience
• Some experience designing for Gen AI-powered experiences (prompt engineering/prompt chaining)
• Hands-on experience with one or more of Google Dialogflow, Amazon Lex, Tensorflow, IBM Watson, AWS AI APIs, or Microsoft Bot Framework.
• Detail-oriented, unfazed by technical detail, and committed to flawless execution.
• Solid understanding of machine learning & natural language processing (NLP) fundamentals.
• Excellent communication, time management, and leadership skills; flexible and adaptable team player; and resourceful in delivering high-quality work.
• Must be able to work independently, be organized, self-motivated, and have attention to detail
• Excellent communication skills, both written and verbal
• Demonstrated ability to multitask and work effectively on several projects simultaneously in a fast-paced environment
• Strong interpersonal skills, with the ability to listen and build rapport with various clients and teams
• Bachelor's Degree in HCI, technology, design program, or direct and applicable work experience
Desired, not required:
• Master’s degree or PhD in computer science, computational linguistics, human-computer interaction, user interface design, or other related technical or quantitative field from an accredited college or university
• Experience managing and implementing conversational AI solutions and/or chatbots in a professional services environment.
• Experience in design thinking workshops, extracting human-centered insights from key stakeholders, SMEs, and users, facilitating ideation, and aligning vision