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Cyara

Contracts Administrator

Reposted 5 Hours Ago
Be an Early Applicant
Remote
Hiring Remotely in United States
85K-95K Annually
Mid level
Remote
Hiring Remotely in United States
85K-95K Annually
Mid level
The Contracts Administrator improves legal operations, manages contract systems, advises internal teams, drafts agreements, and ensures alignment between business needs and contract terms.
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As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.  
 
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better. 

Let's talk about the role and responsibilities:

  • Looks for opportunities and implements solutions to improve, streamline, and automate legal operations, as well as simplify workflows and create efficiencies for our growing legal team. 
  • Owns the management of legal systems, tools, and processes, including knowledge, contract, and compliance management systems.
  • Serves as one of the front-line legal contacts for certain business groups, such as sales and operations, and builds an effective relationship with those groups to ensure the ability to determine how to triage their legal needs quickly and efficiently.
  • Develops and executes our communication plans, playbooks, guidelines, and policies for company-wide and department-specific legal initiatives.
  • Creates training materials and self-service tools for sales, operations, and other internal clients Identify, manage, and report on key operational metrics for the legal team that will better inform decision-making, department roadmaps, budgeting, and hiring plans.
  • Works with attorneys to provide legal advice on a broad range of topics such as licensing, general commercial law, policy guidance, privacy, data security, contract interpretation, and vendor relationships.
  • Reviews, drafts, and negotiates NDAs, SOWs, RFPs, technology agreements, amendments, and other documents related to agreements with our customers and vendors.
  • Works closely with internal stakeholders (including Sales, Customer Support, Consulting, and Finance teams) to ensure alignment between business needs and contract terms.
  • Triaging document flow to manage feedback from required parties and managing prioritization.
  • Collaborating on contract feedback with external counsel, internal departments, and key stakeholders to keep the process moving and keep parties informed.
  • Assist with scheduling of meetings with external constituents.
  • Manage contract completion including routing for e-signature and following up on outstanding documents.
  • Maintaining a contracts repository so that in process and completed work is easily accessible to the appropriate parties.
  • Advising internal departments on process improvement.
  • Look for opportunities to improve the contracting process.

Let’s talk about your skills/expertise: 

  • Minimum 3 years of prior experience as a paralegal, contracts manager, contracts administrator, or other comparable role.
  • Deep understanding of contract review, drafting and negotiation process for various types of commercial contracts, including NDAs, technology agreements, service agreements, DPAs, etc.
  • Solid understanding of legal project management, including analyzing and building processes and automating manual tasks with technology solutions.
  • Demonstrated ability to independently move projects forward by gaining the support needed from others while working in a cross-functional role.
  • Experience in developing, implementing, and using technology solutions or other contract/matter management software, DocuSign, Salesforce, IronClad.
  • Strategic problem-solver who focuses on how our legal operations can positively impact the business and our customers.
  • Commitment to providing timely and appropriate business advice/guidance to internal clients.
  • Demonstrate strong skills in negotiations, problem solving, verbal and written communications, and task management and prioritization.
  • Process-oriented, organized, and have amazing attention to detail.
  • Enjoy working independently and as a team member while solving complex and interesting challenges.
  • Corporate in-house experience, preferably at a SaaS or technology organization.
  • Excellent written and verbal communication skills.
  • Good time-management skills.
  • Ability to perform under pressure.
  • Excellent computer skills.
  • A keen eye for detail.
  • **Please note before applying: This role needs to work East Coast hours**

Why you should join us:  
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. 
 
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. 
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. 
 
Big opportunities. Real impact. Amazing people. That's the Cyara experience. 
 
Cyara’s Diversity, Equity, Inclusive and Belonging Statement: 
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.  
 
Cyara’s Values Statement:At Cyara, our values shape everything we do. We're passionate about Delivering Excellenceby putting the customer first, collaborating globally, and always striving to improve. We take smart risks andInnovate Boldly, setting new standards and learning from every experience.Integrity Firstis our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.  
 
Agencies: Thanks, but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

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