Contract Lead UX Designer

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities

• Drive Experience Strategy:  Articulate a clear experience strategy and user-centered approach grounded in discovery outputs, research, business, and audience needs 
• Hands-on Execution of UX Activities and Deliverables:  Facilitate discovery activities with limited oversight such as workshops, stakeholder interviews, user research, heuristic reviews, audits, competitive reviews, etc.
• Lead and create supporting deliverables and documentation including personas, journeys, user flows, service blueprints, process flows, use case diagrams, wireframes, prototypes, etc.
• Plan and conduct appropriate user testing methodologies (e.g. usability testing, card sorting, content testing, preference testing, etc.)
• Advocate for and implement accessibility best practices to ensure people with disabilities can access and effectively utilize websites & products. 
• Client & Stakeholder Presentation & Management: Present and articulate design solutions, rationale, and research findings to both technical and non-technical stakeholders. You'll build strong, collaborative relationships with clients. 
• UX Leadership & Mentorship: Mentor and guide junior and mid-level UX designers. Provide constructive feedback, foster a culture of design excellence, and contribute to the growth and development of the team. 
• Cross-Functional Collaboration: Work closely with product managers, developers, and other designers to ensure seamless execution and delivery of projects. You'll advocate for the user throughout the product development lifecycle. 
• Consultancy Growth: Contribute to new business development efforts by participating in client pitches, crafting proposals, and representing the company's UX capabilities. 

Preferred Qualifications

• BS/BA or Advanced Degree: A degree in Human-Computer Interaction, Library Science, Graphic Design, Information Systems, Computer Science, or equivalent work experience. 
• Experience: 5-8 years of experience as a UX professional, with 2+ years at a digital-first agency or consultancy required. 
• UX Fundamentals: A strong background in human factors, information architecture, and user-centered design methodology. 
• Workshop and Interview Facilitation: Proven experience facilitating stakeholder interviews, facilitating workshops, and presenting work to clients. 
• Technical Proficiency: Expertise with responsive and mobile design, design systems, and accessibility best practices. 
• Soft Skills: The ability to work in a fast-paced, dynamic environment while managing multiple priorities. You must be an effective communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships. 
• Tools: Proficiency in Figma, Usability Testing Tools (i.e. Userlytics, Optimal Workshop), and Microsoft Office. 
• Portfolio: A strong portfolio showcasing a wide range of UX projects, including research, strategy, and wireframes, information architecture, and user flows.