Content Operations Lead

Summary

Are you passionate about optimizing workflows and turning complex processes into smooth, repeatable systems? Do you enjoy organizing information to bring clarity? Are you curious about how AI can enhance content development? If yes, then we’d love to hear from you!
We’re looking for a highly organized, process-driven, and technically savvy Content Operations Lead, who will bring structure and clarity to content initiatives. As part of the Information Experience team, you will be the engine that powers our content strategy, transforming our vision into a scalable, efficient content operation. You will work closely with content strategists, content designers, and writers, to drive projects and initiatives that improve the discoverability, usability, and quality of content—while championing the use of AI in content workflows.
To succeed in this role, you’ll need strong communication and organization skills, an innate curiosity and desire to improve things, a detail-oriented mindset, and a proactive approach. Expect to work in a dynamic environment where collaboration is key.

Job Description

Key responsibilities

• Audience insights: Use analytics, research, and user feedback to understand audience needs and expectations.

• Content KPIs: Work with leadership and content strategy to establish and monitor key performance indicators (KPIs) for content quality, relevance, and effectiveness.

• Content Strategy operations: Drive and support content strategy initiatives such as audits, information architecture, and governance.

• Workflows: Develop, implement, and optimize end-to-end content workflows, from intake to publication, governance, performance analysis, and archival.

• Technology: Understand the technology stack (authoring tools, CMS, publishing systems) and the business flows it supports. Evaluate, recommend, and integrate new tools and technologies—applying an AI-first approach.

• Cross-functional collaboration: Work across teams, connecting content strategy, design, writing, tools, and other teams to translate strategic goals into actionable plans.

• Project Management: Lead and project-manage content projects and initiatives targeted at improving information seeker experiences. Create and maintain reports and dashboards to track KPIs, metrics, and program progress.

• Industry awareness: Stay updated on industry trends, emerging technologies, and content best practices to continuously improve documentation standards and workflows.

Required skills and experience

• 5+ years in a content-focused role (content operations, strategy, project management, or content production).

• Proven experience in developing and managing workflows for content creation and publication in a fast-paced environment.

• Experience managing or coordinating content programs across multiple stakeholders

• Expertise in project management, content  software and content management 

• Highly organized, detail-oriented, and process-driven—you find joy in bringing order to complexity.

• Knowledge of Markdown, XML, or DITA

• Excellent communication and stakeholder management skills

• Strong organizational and communication skills

• Experience with analytics tools and measuring content performance.

• High technical aptitude and ability to work independently and collaboratively in a fast-paced environment

• Preferably, you also have some of the following:

• Experience with technical documentation or B2B/SaaS environments.

• Experience establishing a content operations function from the ground up.

• Good understanding of structured content, content strategy, content design, information architecture, and content flows.

• Familiarity with Agile or other iterative project management methodologies.

• Experience with SEO principles, DAM systems, and localization workflows.

• Ability to build dashboards and reports to drive decisions.

• Understanding of AI and how it can be used to improve content creation and user experience

#contentoperations #contentstrategy #artificialintelligence #machinelearningThe US base salary range for this full-time position is $114,000 - $206,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to [email protected]. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail [email protected] to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.