We are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what’s our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.
Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.
As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.
This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It’s a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.
You can read The Brainlabs Culture Code in full here.
Classification: Full-time
Team: Marketing
Reporting to: Chief Marketing Officer (CMO)
Location: Onsite in Boca Raton, Florida
Work Authorization: This role is open to US Citizens or Permanent Residents. We are unable to sponsor any work authorizations for this role.
So, tell me about the company
Brainlabs is culture-first. You’ve probably heard other companies describe themselves as people, clients, or profit first – but we see people, clients and profit as the building blocks of our ecosystem. Culture powers all three and we know that when the ecosystem is balanced, we all win! That's why the culture we cultivate is a culture of winning together.
To learn more about what it’s like to be a Brainlabber, check out our culture code.
What you do
Content Creation:
- Orchestrate thought leadership content creation by working with internal stakeholders to write compelling social media content and craft engaging, persuasive copy for social media posts
- Record, edit, and produce high-quality videos for social media platforms, primarily on LinkedIn
- Utilize the latest AI tools to enhance content creation, scheduling, and audience engagement
Client Advocacy & Storytelling:
- Source and amplify real customer voices through compelling testimonials, case studies, and reviews, building out and scaling our client advocacy workstream
- Develop tailored customer stories by region, vertical, and service line to power pitch materials, digital presence, and award submissions
- Own the customer story development process, becoming the go-to for customer proof points that drive credibility and conversion
- Maintain strong relationships with key customers and collaborate with cross-functional teams to ensure the customer voice is heard across the business
Reputation Management:
- Monitor review platforms (Google Reviews, G2, Clutch, Trustpilot) and proactively manage our online reputation
Analytics & Performance:
- Track and analyze social media metrics and customer engagement data to measure campaign success and adjust strategies accordingly
- Use data insights to inform decisions, improve programs, and identify risks or upsell opportunities
- Set KPIs, track them, and focus on measurable impact rather than vanity metrics
Who you are
Experience Requirements:
- Minimum 2 years of experience in content marketing, client marketing, advocacy marketing, growth marketing, or similar role
- Proven track record in B2B environment, ideally with experience building programs from the ground up
- Proficiency in video production, editing, and social media content creation
Technical Skills:
- Strong ability in recording, editing, and producing videos for social media
- Familiarity with AI tools for content creation
- Proven skills with Google Business Apps, especially Excel or Google Sheets
- Hands-on experience with marketing tools like HubSpot or Looker
Core Competencies:
- Content & Communication Pro: Exceptional writing, editing, and communication skills with the ability to craft clear, persuasive content that captures attention
- Project Management: Ability to manage multiple moving pieces, stakeholders, and timelines while owning projects from concept to completion
- Relationship-Driven: Strong ability to build trust with customers and internal teams, balancing advocacy and diplomacy when needed
- Data-Literate: Comfortable setting KPIs, tracking performance, and using insights to drive improvements
- Collaboration: Ability to work closely with leadership to align strategies with overall company goals
Personal Attributes:
- Ambition & Drive: Self-starter who is eager to learn, grow, and take on new challenges
- Curious & Adaptable: Comfortable testing, learning, and adjusting quickly in ambiguous situations
- Hands-On Execution: Not afraid to get into the weeds, whether writing customer stories, planning events, or diving into analytics
How you succeed
In addition to living our Culture Code, key metrics of success for this role include:
Social Media & Brand Growth:
- Increasing followers and engagement from the brands we want to work with most
- Driving new leads and contributing to long-term business success
Client Advocacy Impact:
- Successfully building and scaling client advocacy programs that drive measurable results
- Generating compelling customer proof points that improve conversion rates
- Maintaining positive online reputation and proactively managing client feedback
Overall Performance:
- Demonstrating measurable impact on both brand awareness and client advocacy initiatives
- Contributing to business growth through integrated content and advocacy strategies
- Building strong internal and external relationships that support long-term success
What happens next
We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.
Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities.
Thank you for your interest in Brainlabs! We look forward to getting to know you!
What happens next?
We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.
Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!
Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.
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