Consumer Market Manager

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

This position is responsible for, but not limited to, accomplishing business development activities by researching and developing marketing opportunities and plans; implementing sales plans; managing staff.  It is the responsibility of the Consumer Bank Market Manager to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for the direction, administration, and operations of a group or teams within a geographic area/market; provides necessary guidance and support to achieve performance targets and objectives

• Primary focus on day-to-day operational execution, although role will also include contributing to strategic planning within area of expertise, 40% strategic, 40% tactical, and 20% transactional

• Concurrently, manage a branch and meet all branch management responsibilities

• Responsible for developing short- and long-term strategic planning goals for assigned areas or teams.

• Manages the branch managers to meet branch objectives

• Participates in activities for generating new business such as sales calls and special events

• May work with third parties to promote new business

• May have personal production responsibilities

• Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with

• Aid other employees by liaising with them through healthy and positive interactions.

• Be involved in performing marketing endeavors/efforts

• Continuously update skills by participating in professional training

• Seek opportunities to improve skills through cross-training offered by the Bank

• Is knowledgeable of financial services offered by the bank.

• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.

• Presents a neat and professional personal appearance and orderly work area.

• Develops and maintains a sales culture environment.

• Maintains a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options

OTHER DUTIES

• Accepts other duties as assigned.

COMPETENCIES

• Unquestionable ethics, integrity, and values

• High level of energy, passion, and commitment to excellence

• Strong problem-solving skills, including creativity and innovative thinking

• Strong oral and written communication skills

• Highly professional with strong interpersonal skills

• Must have strong communication skills characterized by excellent writing and speaking skills

• Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank

• Must be well-organized, accurate, and attentive to detail

• Must be cooperative and willing to assist coworkers and customers on a regular basis

• Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others

• Must possess excellent multi-tasking skills and be able to function well under pressure

• Must be able to remain composed under pressure and respond to customer and coworker concerns regularly

• Must have a keen eye for detail and follow instructions to the letter

• Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times

Qualifications, Education, and Certification Requirements

• Education: College degree or related field experience

• Experience: Seven years of prior experience in bank or in a sales capacity, at least three years of experience in a branch or team leader equivalent role

• Knowledge: Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department.  Must possess English language skills to write and speak clearly, and effectively with coworkers and customers.

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way New Team Member Orientation

• Branch Manager Workshop                                                                                                        

• Consumer Lending- Obtain your SSB Lender Credentials                                                                                           

• All assigned Regulatory Compliance training

• Acknowledgement of all policies through DocuSign as assigned                      

• Additional training may be required dependent upon experience            

PHYSICAL DEMANDS

Must be willing to travel for meetings and classes, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports and identify customers.

WORK ENVIRONMENT

This position is most likely in a private office. The position is located inside a cooled and heated facility with ability to go to a break room or rest room during breaks. 

TRAVEL

This position does require travel to branches within the market.

Benefits | SouthState Careers

Equal Opportunity Employer, including disabled/veterans.