Consumer Insights Analyst II

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.
Key Responsibilities:

• Organize and present information to bring the customer to life in both formal and informal presentations to large and small groups, to both technical and non-technical audiences
• Provide weekly insight reports to stakeholders and representing the team as a program lead/SME in meetings
• Lead the measurement, analysis and reporting of key Technical Operations and video service performance metrics across DISH and Sling TV
• Support a broad range of data needs across the team to enhance overall product stability, improve service reliability and enable proactive detection and mitigation of issues
• Surface data-driven insights that strengthen product stability, inform operational decision-making, and drive continuous improvements in service quality
• Work closely with cross-functional partners, including Engineering, Product, and Operations, to translate complex data into meaningful narratives that guide strategy and deepen the organization's understanding of product performance and customer impact

Skills, Experience and Requirements
Education & Experience:

• Degree in a quantitative field, such as Statistics, Mathematics, Computer Science, Economics, or equivalent practical experience
• A Master's degree with solid hands-on work and consulting experience is a plus
• 2-4 years experience in analytics and data visualization with the ability to translate data into actionable insights
• 2-4 years experience working with raw data and adept at SQL querying

Skills and Qualifications:

• Excellent organizational, verbal, visual, storytelling, presentation, and written communication skills
• Ability to communicate complex ideas by transforming raw data into clear narratives and presenting results to non-technical audiences
• Strong attention to detail with the ability to manage and execute multiple deliverables simultaneously
• Experience creating process documentation, reports, and insights from non-standardized customer feedback data
• Proficiency in statistical analysis, data modeling, data visualization (Tableau), and programming languages such as Python, R, and SQL
• Familiarity with omnichannel customer experience data and machine learning techniques, including supervised/unsupervised models and predictive/prescriptive analytics

Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )