Condo Specialist

About the teamAs a Condo Specialist within the Zillow Home Loans team, you'll be part of a collaborative group focused on driving Zillow’s mission forward by helping customers unlock life’s next chapter through seamless, transparent home financing. This team plays a critical role in ensuring the accuracy, compliance, and efficiency of loan processing by reviewing and validating condominium project eligibility. As part of Zillow Home Loans, you’ll contribute directly to delivering an exceptional borrowing experience that empowers customers to achieve their homeownership goals with confidence.

About the role

This is an opportunity to grow your career as a Condo Specialist while helping shape the future of the customer home loan experience. You’ll collaborate with homeowner's associations,  insurance companies, Fannie Mae and Freddie Mac plus work with fulfillment, credit policy, and operations teams to ensure that condominium projects meet all agency requirements, supporting customers in securing their dream homes. Your analytical skills and attention to detail will drive quality, compliance, and trust throughout the loan process.

You Will Get To:

• Monitor the pipeline report in Encompass to identify loan files requiring condominium project review.

• Review loan files and determine eligibility for review in Fannie Mae’s Condo Project Manager (CPM).

• Order and analyze required documentation from HOAs or third-party vendors, including Master Insurance Policies.

• Evaluate condo project compliance with Fannie Mae and Freddie Mac guidelines for both full and limited reviews.

• Upload and document findings in Encompass, maintaining accurate project records and communication across teams.

• Collaborate with internal stakeholders to address and resolve warrantability issues, escalating when needed.

• Submit non-warrantable projects to Fannie Mae’s CPM and Freddie Mac’s Condo Project Advisor in accordance with company policy.

• Maintain Zillow Home Loans’ service-level standards and ensure compliance with all privacy and confidentiality requirements.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $26.20 - $39.40 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $25.00 - $37.40 hourly. The base pay range is specific to these locations and may not be applicable to other locations.

Actual amounts will vary depending on experience, performance and location.

Who you are

• Strong attention to detail and ability to manage multiple priorities in a process-driven environment.

• Excellent verbal and written communication skills.

• Demonstrated ability to collaborate effectively with cross-functional teams.

• Comfortable adapting to evolving timelines, deadlines, and procedures.

• Prior experience in the mortgage industry or familiarity with loan origination systems (such as Encompass) is a plus.

• Highly organized and analytical, with a commitment to accuracy and compliance.

• Passionate about helping customers achieve homeownership through a streamlined, transparent loan experience.

• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
   

Preferred Skills (Optional):

• Working knowledge of Fannie Mae’s CPM and/or Freddie Mac’s Condo Project Advisor.

• Familiarity with condominium project eligibility requirements.

• Experience working with HOAs and reviewing insurance documentation.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.