Compliance Manager

In this role at Citizens, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself.

As the Compliance Manager, you will work to mitigate risk and assure that Citizens businesses are in compliance with all applicable laws, regulations and policies. Your role will work to design, implement, maintain, and enhance internal controls to mitigate risk on a daily basis. You will identify, measure, and escalate compliance issues to the Compliance Sr Manager where appropriate. You will work with the other Compliance Officers to identify business needs, strategize, and develop standards and procedures to assure Citizens businesses are in compliance. Additionally, you will work to identify process improvement and opportunities for control enhancement.

Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!

Primary responsibilities include

• Coordinate and perform ongoing risk assessments and compliance reviews to assure compliance policies and risk controls are appropriate.
• Identify any factors which may affect risk mitigation and compliance with applicable regulatory requirements.
• Monitor strategies to assure operations are effective and identify any recommendations to support governance and mitigate risk.
• Assure that issues that arise through compliance monitoring are promptly addressed and reviewed; inform all necessary parties of issues and implement solutions based on recommendations.
• Anticipate any issues that may arise in the future and prepare appropriate deliverables. Conduct proper documentation of all compliance issues.
• Establish expertise on the regulatory environment and remain up-to-date on practices aligning with compliance.
• Monitor business processes to determine areas of improvement and facilitate changes.
• Is responsible for working within Wealth Managements’ Compliance Department to ensure that the Inspection Program appropriately addresses the regulatory risks relative to the business lines activities 
• Performs field inspections of Wealth Advisors, Offices of Supervisory Jurisdiction, registered Bank personnel and Back Office Departments 
• Ensure timely reporting, responses and remediation of risk issues identified to Compliance and Business management 
• Provide reporting to the CCO/DCCO regarding inspection findings, planning, and other matters related to branch and Wealth Advisor activities.

 Qualifications, Education, Certifications and/or Other Professional Credentials

• Bachelor’s Degree in Finance, Business or related discipline preferred
• 5+ years of broker dealer compliance/investment advisory experience
• FINRA Series 7, 24
• Strong understanding of examination principles and practices for the securities industry 
• Strong understanding of the rules, regulations and legal requirements of the SEC, FINRA and general state securities and insurance commissions 
• Knowledge of operational matters within a Retail B-D and Registered Investment Advisor 
• Experience working within a large, complex financial services organization 
• Strong working knowledge of the compliance risks associated with a banking institution as well as experience working in and/or building effective compliance programs 
• Experience reading and interpreting regulations, laws, and statutes 
• Should be able to work effectively with others at all levels across the organization and provide authoritative guidance to management and staff within the organization

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-f
• Travel to Branch offices 50-70% – MA, RI, NH, CT, VT, NY, PA, DE, NJ, DC, MD, OH, MI, FL

Pay Transparency 

The salary range for this position is $97,000 - $105,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

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Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.