Complex Claims Specialist

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. 

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

Our JWF Specialty team is hiring a Complex Claims Liability Specialist! JWF is a leading Third-Party Administrator in the Midwest providing customized claims programs, managed care solutions, and cutting-edge analytics to clients who prefer service first partnerships. JWF provides claims services for self-insured, high-deductible programs, captives, programs and pools for all property and casualty lines. At JWF Specialty, we are proud of our unique service model that allows our associates to be stewards of their clients’ programs, unencumbered by burdensome processes and procedures. If you are looking for a company that values critical thinking, problem solving and cultivating meaningful professional relationships, being a member of the JWF team is for you.

JWF is a division of EPIC. EPIC is a unique and innovative retail risk management and employee benefits insurance brokerage and consulting firm, founded in San Francisco, California in 2007 with offices and leadership across the country. EPIC Insurance Brokers & Consultants has a depth of industry expertise across key lines of insurance, including risk management, property and casualty, employee benefits, unique specialty program insurance and private client services.

LOCATION: Open to Remote 

WHAT YOU’LL DO:

The Senior Claims Liability Specialist is responsible for all functions related to the adjustment of Public Entity/ Commercial liability claims and must be able to work autonomously, prioritize responsibilities, comprehend and evaluate complex coverage issues, manage a multi-faceted, manage a claim caseload, and fulfill client service expectations.

WHAT YOU’LL BRING:

• Moderate to complex loss adjustment including coverage investigations, analysis, and evaluation of liability, damages, and monetary exposures
• Detailed and advanced coverage review and analysis Commercial Excess Polices and MOCs
• Communicate and coordinate with Self-Insured Clients, carriers, reinsurers, SIR program administrators
• Litigation management
• Participate in claim reviews with clients, program administrators, carriers
• on attendance, claim review meetings and mediations with clients and carriers, site investigations
• Proficiency with Microsoft Office programs (Word, Excel, Outlook, etc.)
• Bachelor’s degree or equivalent and/ or comparable industry experience
• Ability to interpret, understand, and analyze Commercial P&C coverage
• Minimum eight (8) years Commercial Liability claims experience related to Auto, General liability, and Professional Lines liability claims (Employment Practices, Civil Rights, School Board Legal, Law Enforcement, Employee Benefits), ,  ideally with experience handling Public Entity liability claims
• Exceptional written, verbal, and interpersonal communication skills
• Current Indiana adjuster license or qualified to acquire, and any other State adjuster licenses as needed

COMPENSATION: 

The national average salary for this role is $85,000.00- $105 000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC:

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/. 

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. 

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