Community Programs Manager

Why You’ll Love This Role

You’re energized by creating new ways for customers to learn from each other and from Cribl, whether they’re just getting started or running advanced, multi-product deployments. You naturally spot patterns across users – who’s tackling similar problems, who’s ready for what’s next – and connect them with the right people, content, and programs.

You’re the connective tissue internally and externally: broadcasting what’s new to the community, and bringing sharp, actionable feedback back into product, engineering, services, and support so we can better solve customer challenges.

You’ll dig into how different cohorts prefer to learn and communicate, then build the platforms, programs, and experiences they’ll love (including ones they didn’t know they needed yet) – creating a safe, educational, and fun space to build community both online and IRL.

Today, that ecosystem includes our Cribl User Slack community, the Cribl Curious knowledge base (built on Gainsight Customer Communities), and a rich library of content for hands-on labs, hackathons, and other educational programs.

This role sits at the intersection of community, customer success, product, and marketing — turning practitioner engagement into faster adoption, better product experiences, and smarter go-to-market motions. It combines a technical understanding of our space with the ability to communicate clearly across different mediums and audiences.

You’ll own the day-to-day health of our community properties while acting as product owner for key platforms and programs that help users learn, share best practices, and champion Cribl within their own organizations. You’ll segment and engage the community by cohort, use case, maturity level, and motivation, and you’ll build, measure, and scale programs globally so they’re repeatable, measurable, and easy to run in every region.

 
As An Active Member Of Our Team, You Will…

• Design and execute a community engagement strategy that attracts, nurtures, and activates users based on adoption stage, use cases, technology stack, and desire for participation.
• Segment community journeys by cohorts (e.g., new admins, power users, partners, students), use cases, maturity levels, and motivations (learn, share, lead, build) – then craft experiences tailored to each.
• User groups (virtual and in-person):
  • Formalize and document the user group program for repeatable, global scale.
  • Centralize content and best practices to make it easy for leaders to host high-quality sessions.
  • Recruit and enable user group leaders in key geographies, with simple self-service paths for registration, logistics, and reimbursement.
• Community programs + Hackathons:
  • Design programs (for customers, students, and partners) that help users get more value from the Cribl platform.
  • Inspire users to explore new data sets, visualizations, enrichments, and workflows – and to ask better questions, close gaps, and change behaviors using Cribl.
  • Integrate hands-on labs and other educational offerings as community-building experiences.
• Social support & storytelling:
  • Partner with the social media team to promote community programs and surface top contributors, great threads, and big wins.
  • Turn community insights and stories into content that fuels adoption and advocacy.

If You’ve Got It - We Want It

• 6+ years of experience in community management, developer relations, customer advocacy, or related roles at a B2B SaaS or infrastructure/observability company.
• Demonstrated success owning Slack/Discord or similar communities and a Q&A/forum property (e.g., Discourse, Stack Overflow, Gainsight Insided, custom platforms).
• Strong program management and facilitation skills, including running user groups, online events, and community campaigns end-to-end. Strong understanding of how to stand up, document and scale programs to be run in various regions
• Comfortable working with community and marketing analytics tools (e.g., CommonRoom, Google Analytics) and using data to drive decisions.
• Excellent written and verbal communication; your enthusiasm gets others to join in
• Proven track record collaborating with Sales, Marketing, Product, SEs, CSEs, and external partners to drive shared outcomes.
• Experience in observability, security, or IT operations and familiarity with Cribl products (Stream, Edge, Search, Lake) or adjacent tooling.

Salary Range ($107,000 - $168,000)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.  In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.
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