Community Manager, Digital

WHAT YOU'LL DO

As a Community Manager, Digital, you will be part of a team dedicated to building community and advocacy for some of the world’s biggest and most recognizable brands. Our mission is to create a vibrant ecosystem where customers feel connected and empowered on their Braze journey. Together, we are building a movement that transforms how our customers connect with each other, engage with us, and forge lasting relationships with their audiences, one relationship at a time. This position serves all regions and focuses primarily on engagement and operations for our in-person and digital community programs.

Responsibilities:

As the Community Manager, Digital, you will:

• Own strategy and execution for our digital community, Braze Bonfire
• Be an expert in our community tools and platform, developing the operations and implementation strategy, and collaborating with our developer team on improvements and customizations, and managing the vendor relationship with our platform provider
• Moderate community discussions while maintaining a consistent brand voice across online interactions
• Build and execute on a plan to reward, recognize, and elevate people engaging consistently in the community
• Create and manage an internal community content calendar, including:
• Online community announcements
• Requests from other teams
• Monthly Bonfire Ask Me Anything sessions
• A monthly Community and Learning newsletter
• Develop and implement a strategy to define, discover, and re-engage inactive members in the community
• Implement process for metrics and tracking across all programs, including dashboards
• Track and analyze community insights and identify trending topics to enhance engagement activities
• Identify opportunities to work cross-functionally, engaging other teams to participate in beneficial community programs
• Assist in conducting research to improve community quality and outcomes
• Support the strategy and execution of community activations at global events, including our annual customer conference Forge

WHO YOU ARE

• You are a proactive self-starter who thrives in dynamic, fast-paced environments
• You adapt easily to changing team priorities and enjoy collaborating and brainstorming with others
• Strong understanding of how to build and nurture customer communities
• You prioritize the customer experience in all your endeavors
• You possess strong communication skills, particularly in writing, and can present information in a well-organized and structured manner
• You excel at building connections, both within the organization and with external partners, and are enthusiastic about facilitating relationships
• You have a strong track record with community platforms and systems
• You demonstrate high levels of empathy and are committed to addressing customer challenges with innovative solutions
• You quickly adapt to new technologies and software, bringing over five years of experience with online community management
• You’re enthusiastic about working with marketers
• Bonus: you’ve used Braze before

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $101,600 and $112,900/year with an expected On Target Earnings (OTE) between $112,900 and $125,400/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.