Drive subscriber growth and product penetration through in-person, field-based sales in assigned MDU communities. Conduct door-to-door outreach, community events, and property engagement; onboard customers; manage orders in ICOMS; partner with account managers and property teams to upsell, support launches, and improve customer experience.
The Community Engagement Advisor – MDU & Community Engagement is responsible for driving subscriber growth, increasing product penetration, and delivering a high-touch customer experience across assigned multi-dwelling unit (MDU) communities. This role plays a critical part in Blue Stream Fiber’s continued expansion, supporting both new property launches and ongoing business-as-usual (BAU) operations.
This role is ideal for a motivated, results-driven sales professional who thrives in a dynamic, field-based environment and is passionate about customer engagement, teamwork, and innovation.
Key Responsibilities
Sales & Customer Engagement
- Drive sales and subscriber growth through direct, in-person engagement within assigned communities .
- Conduct door-to-door outreach, community events, and property engagement initiatives.
- Identify customer needs and recommend appropriate Blue Stream Fiber solutions (video, internet, voice).
- Upsell and cross-sell services to maximize revenue and customer satisfaction.
- Educate residents on product offerings, pricing, and service enhancements.
- Partner with the Account Manager to build strong, long-term relationships with property managers as a trusted sales advisor.
- Serve as the dedicated sales representative for assigned properties, ensuring leasing offices are stocked with marketing materials that drive adoption, visibility, and revenue growth.
Community & Property Management
- Assist during town halls to educate residents on new service availability.
- Support onboarding and installation phases.
- Serve as the on-site sales subject matter expert throughout property launches and conversions
Operational Execution
- Create and manage customer orders within the ICOMS billing system.
- Utilize internal systems for data entry, customer registration, and account updates.
- Request from Account Manager or Field Sales (Manager or Supervisor) who will submit and coordinate marketing collateral requests (flyers, welcome letters, etc.).
- Provide feedback to improve sales processes and customer experience.
Strategy & Market Awareness
- Stay informed on competitive offerings, market trends, and industry developments.
- Contribute to community-level sales strategies and penetration goals.
- Partner with leadership to drive performance and achieve revenue targets.
Training & Support
- Collaborate with Field Sales Manager to meet and exceed sales objecti
Skills, Knowledge & Expertise
- Must live in the Broward County, Florida area
- Minimum 2+ years of sales experience (telecom experience preferred).
- Proven success in consultative, field-based sales environments.
- Strong problem-solving and decision-making capabilities.
- Ability to manage conflict and build relationships in diverse environments
- Excellent organizational and time management skills.
- High level of accountability and performance ownership.
- Proficiency in Microsoft Office (Excel, PowerPoint, etc.).
- Strong communication skills (written and verbal).
- Bilingual (English/Spanish)
Job Benefits
- Medical, Dental and Vision
- PTO & Holidays
- 401K + Match
- Life Insurance
- FSA & HSA
- Short Term/Long Term Disability
- Legal Plan Support & EAP
About
Blue Stream Fiber has over 45 years of industry experience, servicing Florida with amazing internet, TV, and phone products. We are the best in state, but that isn’t the only reason to choose us. We constructed our own advanced fiber network to deliver an innovative array of products supported by a best-in-class customer service.Our team operates with a clear mission: based locally means we act locally. We take pride in thinking and acting with the customer in mind knowing they could be our neighbor, our friend or even our own family. Our team is passionate about and dedicated to ensuring our customers and neighbors receive the most reliable services that will enrich their lives. When you need us, our customer service and technical support team members based in Coral Springs, Indiantown, Orlando and Port St. Lucie are ready to assist you.
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