Commissions Support Specialist

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

This role requires an analytical mind capable of maintaining composure under pressure. It is crucial that you have a high attention to detail and are comfortable working in a fast paced and growing industry. The position works closely with our provider channel support teams, order fulfillment representatives and corporate finance to successfully identify and allocate revenue from customer sales. What will truly set you apart is a proactive mindset that is not afraid to tackle challenges and speak up about issues.

What you’ll do and how you’ll have an impact

• Resolve Advisor commission tickets through analysis and investigation;
• Manage the queue of Advisor commission tickets to ensure that we meet our Service Levels to Advisors and that tickets are resolved promptly;
• Leverage various systems and sources to understand and resolve Advisor commission tickets;
• Interact via email or phone with Advisors to explain the results of investigation and the resolution of the issues they raised;
• Monitor customer satisfaction and escalate issues of dissatisfaction;
• Perform other duties as assigned by management.

What we’re looking for

• Bachelor's Degree in a related field;
• Minimum 3 years of financial analysis/sales compensation/commission experience;
• Experience in telecommunications sales support, billing, commissions processing or accounting a plus;
• Commission application experience;
• Financial or compensation analysis experience a plus;
• Auditing experience;
• Excellent organizational skills;
• Excellent oral and written communication skills;
• Ability to work accurately with great attention to detail in a high volume environment with minimal supervision;
• Ability to handle disgruntled customers;
• Ability to collaborate, and communicate effectively with other departments;
• Great problem solving and time management skills;
• Experience using relational data to generate reporting;
• Past experience in customer-facing/customer service roles helpful towards future success;
• Self-Starter that is motivated to troubleshoot problems, invent process improvement and exceed goals;
• Stamina to operate in a fast-pace environment;
• Efficient with Google G-suite, Microsoft Office and various business software applications;
• Advanced working knowledge of Microsoft Excel essential. (Vlookups, Macros, Pivot tables. advanced formulas etc.).
  

About AppDirect:

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice

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