Commercial Ops Client Implementation Project Manager

As the Client Implementation Project Manager, the individual is responsible for leading the end‑to‑end implementation of Treasury Management solutions for Commercial Banking clients. This role serves as the primary implementation owner and client point of contact, partnering closely with Sales, Product, Operations, Technology, and Support teams to deliver a seamless onboarding and go‑live experience. This role is designed to elevate the client implementation experience by combining strong project management discipline, deep treasury solutions knowledge, and a high‑touch, concierge‑style approach to client engagement.

Primary responsibilities include

Lead the end-to-end implementation of Treasury Solutions products for Commercial clients, including planning, configuration, training, testing and go-live.

Coordinate with internal Citizens teams to align implementation goals and client expectations.

Act as the primary point of contact for clients throughout the implementation project life cycle – from kick-off through go-live.

Review deliverables, validate configurations and ensure solutions meet business and technical acceptance requirements.

Manage multiple concurrent implementations, ensuring adherence to scope, timeline and budget.

Build relationships across various teams (Product, Sales, Support, Onboarding & Implementation SMEs) to facilitate seamless solution delivery

Manage updates per client requirements

Maintain up to date project documentation for internal and client communications throughout implementation.

Monitor project milestones and update schedules to reflect implementation progress

Escalate delays or roadblocks to relevant stakeholders and drive resolution

Continuously manage and exceed client expectations

Proactively identify risks, manage concerns and ensure a high level of customer experience.

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications

Strong implementation or project management experience in finance, technology, software or ERP software

Solid understanding of Treasury Management banking solutions and operations

Strong, proven high level of customer service

Excellent communication, stakeholder management and problem-solving skills

Outstanding organizational skills, detail oriented, and ability to balance multiple sophisticated relationship/projects simultaneously in a fast-paced environment

Experience working with Mid-market and Mid-corporate commercial segment preferred

Ability to collaborate and partner with internal and external cross-functional teams for seamless implementation of clients’ solutions resulting in high client satisfaction

Ability to manage multiple priorities and deliver results in a deadline-driven environment

Ability to travel 30+% of time

Bachelor’s degree in business, Finance, Accounting, Information Technology or related field

PMP certification highly preferred

Strong understanding of project lifecycle methodologies (Waterfall, Agile)

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: M-F 4 days in office, 1 remote

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

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Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.