The Commercial Operations Support Manager drives operational efficiency in the Molecular Imaging franchise by resolving customer issues, overseeing contract tasks, and leading a team to ensure compliance with internal procedures and excellent customer service.
Job Description SummaryThe Commercial Operations Support Manager serves as a strategic partner to the Molecular Imaging franchise, driving operational efficiency and enhancing customer satisfaction through the effective management of core commercial support functions. This role leads the resolution of complex customer issues and ensures responsive support for inquiries related to contract status and process workflows. Through strong cross-functional collaboration and a commitment to continuous improvement, the manager fosters a high-performing commercial operations environment aligned with broader business objectives. This role will lead a team of 3-4 people.Job DescriptionWe will not sponsor individuals for employment visas, now or in the future, for this job opening.
For U.S. based positions only, the pay range for this position is $91,600.00-$137,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.Additional InformationApplication Deadline: November 24, 2025
Essential Responsibilities:
- Lead, motivate, develop, hire, and train staff responsible for supporting commercial contracting operations
- Ensure the timely and accurate resolution of customer issues relating to pricing, facilities, and product discrepancies
- Oversee contract price implementation and quality checks, including managing the daily queue and expedite requests, while ensuring compliance with internal procedures
- Manage the dispute resolution process, facilitate credits and rebills, monitor list pricing and reconciliation, oversee the dose credit process, and handle invoicing for Molecular Imaging product partners
- Ensure GPO membership, pricing approvals and account set up are completed timely and accurately in the system
- Ensure GPO audit requests are responded to timely and accurately
- Monitor the status of all rebate and admin fee payments to ensure payments adhere to contract terms; approve payment requests according to assigned dollar threshold
- Assist Finance with validating accruals for admin fees / rebates
- Manage the relationship with the outsourced vendor for rebate/admin fee processing
- Manage the vendor set up process and the resolution of outstanding checks to ensure payments are processed timely
- Verify commercial contracts pre-execution to ensure agreement terms can be operationalized
- Support due diligence/audit process for partners to ensure integrity/compliance of contracts
- Monitor shared mailboxes to ensure all inquiries are responded to timely and meet / exceed business requirements
- Ensure timely and accurate responses to all SOX requests related to 6.0 Monitoring, as required by Finance
- Assist with the monthly reconciliation to the general ledger for government reporting including sales, rebates, and admin fees
- Manage user access and functionality for the Member Centric and NextGen platforms
- Manage compendia updates (e.g., Red Book)
- Support new product launches and pilot programs
- Foster a collaborative culture by encouraging cross-functional teamwork and driving initiatives that enhance customer/client satisfaction and responsiveness—aligned with GE Healthcare’s Operating Principles
- Participate in the development, implementation and continuous improvement of departmental policies, procedures, workflows, and tools as they relate to commercial operations
- Maintain a safe work environment and ensure compliance with safety objectives and policies
Qualifications/Requirements•
- Bachelor’s degree and 5 + years supervisory experience; and 7 + years’ experience in healthcare customer support
- Proven people management, leadership, and interpersonal skills; ability to collaborate with staff at all levels within the organization to achieve business goals
- Demonstrated ability to effectively partner with the commercial sales organization to drive alignment and business outcomes
- Strong commitment to providing excellent customer service to both internal and external customer
- Proven ability to organize and prioritize multiple tasks simultaneously and effectively manage competing priorities from multiple stakeholder
- Proven creative, analytical, and critical thinking skills; able to solve problems and make effective and timely decisions
- Strong attention to detail
- Strong coordination and project management skills
- High level competency with Microsoft Office applications (Word, Outlook, PowerPoint, Excel)
- Proficient with learning and utilizing technology
- Excellent written and verbal communication skills, language proficiency in English
Desired Characteristics
- Experience in Pharmaceutical and/or Life Sciences Industry
- Familiarity with Group Purchasing Organizations (GPOs)
- Knowledge of Lean Principles or Lean certification
- Strong financial acumen with an understanding of contractual accounting methodologies
- Experience using SAP, Salesforce, PowerBI, Agora
- Understanding of channel strategy and go-to-market options
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
Top Skills
Agora
MS Office
Power BI
Salesforce
SAP
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