Commercial Operations Manager - NORAM

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

We are seeking an experienced strategy and operations leader to lead FareHarbor’s Commercial Operations team in Denver. In this role, you will be responsible for scaling processes that drive revenue growth across a large client base, enabling Commercial teams and leaders to operate efficiently, and collaborating with cross-function teams to launch new initiatives. A key area of focus will be operationalizing annual performance targets for the Sales and Account Management organizations. 

In addition, you will champion the adoption of AI tools and systems across Commercial teams—working closely with stakeholders to design and implement solutions that improve efficiency and impact across Sales, Account Management, and Onboarding teams.

You’ll build and manage a team of associates and analysts that enables growth across the NORAM Commercial Account Management, Sales, and Onboarding teams. 

The ideal candidate will have a proven track record in establishing Sales and Account Management performance targets, creating tools that enable teams to achieve revenue goals, be on the forefront of AI tooling, and using data-driven insights to inform decision-making.

What you'll do here: 

• Solve Complex, Ambiguous Problems: Identify root causes and implement scalable, data-driven solutions to enhance operational efficiency and drive client growth
• Build & Lead a High-Performance Team: Manage and mentor Operations Associates and Analysts, fostering a data-driven, results-oriented culture
• Own Sales & AM Performance Target Setting Process: Work with local leaders to create annual performance targets for the Sales & AM teams; ensuring performance goals are motivating, achievable, based on ground-level realities and support long-term revenue objectives. After targets are set, follow-through with tracking of key performance metrics, measure ROI, and identify new revenue opportunities. 
• Develop and Optimize Processes & Tools: Design and maintain workflows and playbooks that empower Commercial teams to acquire, retain, and expand client relationships
• Lead Cross-Functional Initiatives: Partner closely with Product, Operations, and Distribution teams to align on growth strategies, advocate for client needs, and influence product development based on market feedback
• Drive Revenue Growth: Build tools and drive prioritization for how Sales, Onboarding, and Account Management teams can operate most effectively and identify new revenue opportunities
• Partner with Commercial Leadership and Global Commercial Operations: Act as a strategic advisor, ensuring alignment between regional operational execution and business strategy. Partner with the Global Commercial Operations team on strategic planning, analysis, and execution.
• Champion AI: Design and deploy AI-based tools and workflows that enhance productivity and enable Commercial teams to better serve clients and close revenue gaps

Requirements: 

• 5+ years of experience in strategic operations, sales operations, revenue strategy, or a similar role supporting go-to-market teams (Sales, Account Management, Customer Success), with at least 2+ year  in a management role. 
• Proven ability to ideate, build, roll-out and maintain processes and tools to large teams. 
• Strong analytical mindset with a track record of using data to drive business decisions and revenue outcomes across operations
• Excellent communication, leadership, and influencing skills, with the ability to gain buy-in across multiple stakeholders.
• Experience working cross-functionally to launch new products and and aligning operational execution with company growth strategies
• Ability to lead in an entrepreneurial and fast-growing environment, managing through the dynamics of change while maintaining a focus on growth and efficiency.
• Advanced Excel skills; SQL and Tableau experience preferred 
• Experience setting and operationalizing performance targets across Commercial functions, working cross-functionally with Sales, Finance, and Analytics
• Demonstrated interest or experience in driving adoption of AI technologies to improve team performance and operational efficiency

Salary Range: $95,200-$142,800, plus 15% bonus potential 

Application Deadline: August 22nd, 2025

Please note you must be authorized to work in the United States for this position.

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.

Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.