Commercial Lines Quality Assurance Senior Specialist (hybrid/remote)

If you're excited about this role but don’t meet every qualification, we still encourage you to apply! At Grange, we value growth and are committed to supporting continuous learning and skill development as you advance in your career with us.

Summary: This role is responsible for leading complex underwriting quality audits and providing strategic insight into underwriting quality, consistency and operations effectiveness across the organization.  This role serves as a subject-matter expert within the quality assurance function and partners closely with underwriting leadership, line-of business leaders, and operational teams to identify trends, drive continuous improvement and enhance underwriting quality standards.

What You’ll Be Doing:

• Lead complex quality audits and reviews involving commercial, specialty and/or high-exposure underwriting files and decisions.
• Evaluate underwriting quality, risk selection, documentation, pricing adequacy, referral handling and adherence to underwriting guidelines and authority structures.
• Identify trends, systematic issues, and root causes impacting underwriting quality and operational effectiveness.
• Analyze audit results and identify trends, gaps, and areas for improvement.
• Prepare and present audit findings, quality metrics, and recommendations to underwriting leadership and business partners.
• Lead calibration efforts to ensure consistency and alignment in audit methodology, scoring and quality expectations.
• Partner with underwriting leadership to develop corrective action plans and process improvements.
• Assist in developing, maintaining, and enhancing QA processes, tools, and documentation.
• Serve as mentor and resource for Quality Audit Specialists and underwriting teams.
• Help develop training materials and support onboarding or coaching efforts as needed.
• Maintain accurate records and documentation related to audits, findings, and corrective actions.
• Support implementation of new processes, workflows, and quality initiatives. (including system development enhancements)
• Assist in developing reporting, dashboards, and quality performance metrics to support leadership decision-making.

What You’ll Bring To The Company:

Bachelor’s degree or equivalent work experience preferred.

7+ years of Commercial Lines underwriting, underwriting quality assurance, audit or related insurance experience.

Working knowledge of underwriting principles, risk evaluation, policy language, authority structures and operational workflows.

Strong analytical, organizational, communication and presentation skills.

Ability to communicate findings and feedback professionally and effectively.

Proficiency in Microsoft Office applications and underwriting systems.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Qualifications

Advanced commercial lines or specialty underwriting experience.

Knowledge of underwriting operations, insurance processes, or applicable regulatory requirements.

Experience working cross-functionally with operational and business leadership teams.

Experience with reporting and data analysis tools.

Core Competencies

Influencing Skills

Analytical Leadership

Process Improvement

Communication

Collaboration

Business Acumen

Customer Focus

Accountability

About Us:

Grange Insurance Company, with $3.4 billion in assets and more than $1.61 billion in annual revenue, is an insurance provider founded in 1935 and based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home and business insurance protection. Grange Insurance Company and its affiliates serve policyholders in Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin and holds an A.M. Best rating of "A" (Excellent).

Grange understands that life requires flexibility. We promote geographical diversity, allowing hybrid and remote options and flexibility in work hours (role dependent). In addition to competitive traditional benefits, Grange has also created unique benefits based on associate feedback, including a cultural appreciation holiday, family formation benefits, compassionate care leave and expanded categories of bereavement leave.   

Who We Are:

Grange values all the things that make us unique as human beings. We are committed to creating and supporting a workforce that reflects the richness of our differences by welcoming all backgrounds, viewpoints and lived experiences. To foster an inclusive environment, we are intentional in bringing those differences together for the good of our enterprise, associates, agents, customers and community.

Our Associate Resource Groups help cultivate an inclusive workplace while providing professional and personal growth opportunities. Open to all associates, these voluntary groups celebrate shared experiences and perspectives across ethnicity and race, nationality, generation, gender identity and sexual orientation. Our groups include the Multicultural Professional Network, Pride Partnership & Allies, Women's Group and Young Professionals.

Established in 2016, our Inclusive Culture Council advances professional development, networking, business value and community outreach. Together, we create opportunities to learn from one another, encourage innovation and build a culture where everyone can contribute and grow.  

Our commitment to inclusion is grounded in our core values: Be One Team, Deliver Excellence, Communicate Openly, Do the Right Thing and Solve Creatively for Tomorrow.

Equal Opportunity Employer
We are committed to maintaining a discrimination-free workplace in all aspects, terms and conditions of employment and welcome the unique contributions that you bring from education, opinions, culture, beliefs, race, color, religion, age, sex, national origin, handicap, disability, sexual orientation, gender identity or expression, ancestry, pregnancy, veteran status, and citizenship.