Commercial Card, National Account Manager

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

The National Account Manager will be responsible for managing and servicing Terminated Agent Bank and National Accounts within the Commercial Card portfolio. This role requires strong relationship management skills, a deep understanding of commercial card solutions, and the ability to collaborate with internal teams and customers to facilitate cross-selling of Treasury and deposit products, drive growth, enhance customer satisfaction, and ensure that the commercial card programs are being utilized effectively.
The National Account Manager will act as the primary point of contact for national commercial card customers, ensuring seamless communication, timely resolution of issues, and ongoing optimization of card programs. The role will focus on retaining and growing accounts, identifying new business opportunities, and enhancing the customer experience.
The National Account Manager will maintain up-to-date knowledge of FNBO card products and banking/treasury services, as well as those of key vendors and partners to help develop strategies for how to continually apply them to evolve and improve the quality of results and service delivered to a customer (ex: reducing customer expenses, identifying areas for efficiency gains throughout the procure-to-pay cycle, finding creative solutions to cash-on-hand and working capital for customers, automation of manual invoicing and payments processes, etc.).
The National Account Manager will report directly to the Director, Account Management. They will work closely with leadership, terminated partners and customers, Channel Payments and Global BD Team, and other relevant roles and departments within the organization. Collaboration and partnership must be a critical strength for this individual.

About This Role:

 

Key Accountabilities:

Customer Relationship Management

Develop and maintain strong, trust-based relationships with Terminated Agent Bank and National customers.

Act as a main point of contact for all matters concerning assigned accounts.

Regularly communicate with customers to understand their evolving needs, challenges, and objectives.

Know customer objectives, key strategies, and leaders and stakeholders such that you are able to collaborate in further refining those strategies and developing specific initiatives and solutions that will enable the customer to achieve their objectives.

Account Planning and Strategy

Create and execute comprehensive account plans aligned with customers' business goals and company objectives.

Identify growth opportunities within accounts and collaborate with internal teams to develop strategies to capitalize on them.

Anticipate potential risks or issues and proactively address them to ensure customer satisfaction and retention.

Sales and Revenue Growth

Actively identify new business opportunities within existing accounts.

Monitor and negotiate contract terms and pricing to maximize profitability while ensuring customer satisfaction.

Achieve and exceed retention and cross-sell targets and growth goals for assigned accounts.

Customer Satisfaction and Retention

Monitor customer satisfaction levels and address any issues or concerns promptly and effectively.

Proactively identify areas for improvement and implement solutions to enhance the customer experience.

Develop strategies to increase customer retention and minimize churn.

Timely follow-up and seamless execution of initiatives.

Cross-functional Collaboration

Collaborate closely with internal teams such as leadership, sales, product development, marketing, and customer servicing to deliver integrated solutions that meet customers' needs.

Serve as the voice of the customer within the organization, advocating for customer priorities and requirements.

Contract Negotiation and Annual Reviews

Assist with contract negotiations and annual reviews, ensuring terms are favorable to both the customer and the company.

Discuss upcoming annual reviews, contract end dates and other critical items in a timely manner and explore opportunities for upselling or cross-selling additional products or services.

Performance Monitoring and Reporting

Monitor key performance indicators (KPIs) and metrics to track the health and success of assigned accounts.

Prepare regular reports on account status, highlighting achievements, challenges, and opportunities for improvement.

Prepare regular reports and presentations for leadership to communicate customer performance and strategic initiatives.

Risk Management and Compliance

Identify and mitigate potential risks or issues that may impact customer satisfaction or business outcomes.

Ensure compliance with company policies, procedures, and contractual obligations in all customer interactions and transactions.

Professional Development

Stay abreast of industry trends, market developments, and best practices in account management.

Seek opportunities for professional development and skills enhancement to continuously improve performance and effectiveness in the role.

Other duties as assigned by leadership

The Ideal Candidate for This Role:

 

Qualifications:

• Bachelor’s Degree preferred (Finance, Business or other related field of study)
• Minimum 3+ years relevant experience working in account management or related field
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with the ability to develop and execute effective business plans.
• Proficiency in CRM software and other relevant tools.
• Results-oriented mindset with a focus on driving business growth and exceeding targets.
• Commercial Card knowledge & sales experience.

Additional Requirements:

• Strong analytical skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic work environment.
• Commitment to continuous learning and professional development.
• Willingness to travel for customer meetings, team events or as needed by leadership.

Desired:

• Knowledge of applicable credit card Networks rules and regulations.
• Experience working with Salesforce.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

 

Compensation range (base pay): $81,662.00-$134,741.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

This position is open to remote candidates, reflecting our commitment to attracting exceptional talent regardless of geography. We've designed a flexible work arrangement that adapts to your geographic location. For candidates residing within 30 miles of the primary posted location, this position requires onsite presence. For those beyond this radius, embrace the freedom to contribute to our mission remotely while maintaining strong team connections. Regardless of your location, you'll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail FNBO at [email protected]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261621

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

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FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.