Commercial Auto Physical Damage Sr. Supervisor - Remote

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Job Title

Commercial Auto Physical Damage Sr. Supervisor - Remote

Requisition Number

R7253 Commercial Auto Physical Damage Sr. Supervisor - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, Colorado - Home Teleworkers, Colorado Springs, Colorado, Connecticut - Home Teleworkers, Delaware - Home Teleworker, Florida - Home Teleworkers, Georgia - Home Teleworkers, Glendale, Arizona, Henderson, Nevada, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker {+ 23 more}

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance, a AAA Insurer. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for an APD Sr. Supervisor!

Your Role:

An APD Sr. Supervisor directs, controls, and monitors the work within the Virtual Appraisal and Total Loss Teams. The APD Sr. Supervisor ensures that the investigation, coverage, damage assessment, along with settlements and negotiations are completed in accordance with state(s) regulations and Mobilitas' policies and procedures. The candidate will analyze a variety of management reports and conduct audits to determine program compliance and/or opportunity areas, generating action plans as necessary. Effectively communicate and report observations to the APD Manager and Commercial/Specialty Directors.

Your Work:

• Responsible for overseeing Desk Appraisers and Total Loss Reps; monitors and adjusts performance criteria, ensures department goals and objectives are met; directs continuous process improvement effort within unit with an ongoing focus of improving customer service and quality repairs.
• Communicates and enforces administrative policies, operating procedures and safety rules, communicates changes in policy and procedures, ensures compliance of company procedures and DOI regulations, completes slant audits on virtual estimates and total loss settlements, arranges and conducts meetings as required for the efficient operation of the department, participates in team meetings when needed, monitors customer service levels in department and ensures ongoing service quality improvement at every level.
• Responsible for team human resources functions to include:
• Recruiting and interviewing prospective employees.
• Conducting performance appraisals and reviews.
• Data and trend analyses
• Recommending salary actions including promotions and terminations.
• Administering disciplinary procedures in conjunction with management.
• Recognizes employee’s achievements.
• Counsels employees on performance issues, promotes growth and development of staff thorough coaching and mentoring, provides feedback and guidance to staff relative to productivity, responsiveness and customer satisfaction.
• Coordinates training needs of employees and ensures employees receive training relevant to their job duties and with a focus on achieving superior customer relations.
• Assists in monitoring performance of internal and external vendors and works with Process & Performance to negotiate and resolve issues with internal and external vendors.
• Monitors goals and targets for in support of Auto Physical Damage department strategy.
• Supports claims initiatives and participates in projects associated with claims initiatives as needed.
• Consistently exhibits the required behaviors consistent with our Leadership Expectations and Core Values.
• Up to 25% travel.

Required Experience, Education and Skills 

• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment
• 3-5 years of experience in progressively responsible professional and/or supervisory position within a claims environment
• Technical experience in handling claims relevant to adjuster role(s) supervised
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry 
• Depending on assignment, may be required to obtain and maintain Adjuster’s license (state-specific)
• Effective critical thinking and decision making
• Comprehensive understanding of vehicle or property repairs
• Customer service focus with interpersonal and negotiation skills sufficient to satisfactorily resolve a high percentage of initially escalated issues and situations
• Thorough knowledge of policy contracts, claim procedures, and DOI regulations in multiple states
• Thorough knowledge of claims handling and ability to train claims, policy coverage and statutory regulations
• Strong inter-personal and negotiating skills and the ability to interact with others in a professional and tactful manner.
• Working knowledge of vehicle and/or property repair process, thorough knowledge of relevant vehicle or property insurance law and regulations
• Ability to communicate effectively in both writing and verbally, conduct meetings and deliver formal presentations
• Skills to coach, mentor, evaluate and provide training, guidance, and constructive feedback to staff
• Analytical skills to assess operational problems and develop solutions/improvements
• Organizational skills and ability to work in a fast-paced environment
• General knowledge of HR processes and procedures
• Proficient math and computer skills
• Ability to prioritize work, organize time and balance multiple projects
• Ability to develop customer service skills in others
• Ability to supervise employees in center-based, home teleworkers, and/or a field/virtual environment.
• Ability to travel
• Ability to work extended hours and/or weekends

What would make us excited about you?

• Associate in Claims (AIC) certification
• CPCU designation
• ICAR designation
• BA/BS degree
• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues  
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)  
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)  
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture   
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area   
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings  
• Fulfills business needs, which may include investing extra time, helping other teams, etc  

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Mobilitas Careers  

  

At Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.   

Join us if you…  

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.  

• COMMIT to being there for our customers and employees.  

• CREATE a sense of purpose that serves the greater good through innovation.     

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!  Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com 

 In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.  

 If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected] 

 As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.  

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.  

 Mobilitas is an equal opportunity employer.     

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.  

Must have authorization to work indefinitely in the US 

Please note we are hiring for this role remote anywhere in the United States with the following exceptions:  Hawaii and Alaska. 

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