Commercial Accounts Receivable Specialist III

Why Orthofix?
    

Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech.  

Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further.

JOB PURPOSE

Create an advanced level collections role due to merger and associated revenue growth, planned consolidation of business unit processes and need for collector training. Business need to add a SME for OFX and SS collections processes, update and document business procedures and develop/maintain a training plan for the Commercial AR team.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The following are the essential functions of this position. This position may be responsible for performing additional duties and tasks as needed and assigned.

• Timely completion of all corporate wide and departmental training.

• Understand, promote, and demonstrate Compliance adherence.

• Demonstrate effective interactions with peers and managements; maintain effective communication lines/methods; engage management to help in solving problems as needed.

• Responsible for managing and resolving assigned tasks in timely and effective manner

• Demonstrate the ability to handle a larger and/or more complex workload while consistently exceeding personal and team collection goals as well as quality and productivity standards.

• Ensure timely and accurate follow up on open aging accounts

• Perform wide variety of collections duties requiring a strong level of initiative and judgement in resolving account balances.

• Utilize knowledge and experience to assist team members with escalations and other difficult / complex account issues.

• Coordinate training of new collectors, refresher training and cross-training with other department personnel for the team.

• Communicate with internal and external customers regarding customer payment issues, system and process issues identified.

• Work with National Accounts and leadership on pricing escalations needed to resolve invoice disputes.

• Identify and report customer trends or issues to management and share learnings with team members.

• Ensure that work instructions are updated with customer requirements, special processes and guidelines.

• Excellent understanding of all work instructions, processes, guidelines and policies

• Proactively suggest process improvements. Utilize process knowledge to assist in documenting ideas/requirements through participation in process improvement projects.

• Provide leadership with suggestions to increase department efficiency; collaborate with leadership on process improvement strategies.

• Reinforce department standards through positive and solution-oriented communication.

• Promote and exude a positive work environment.

• Regular attendance required.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the education, knowledge, skill and/or ability required for this position.

• Excellent understanding of commercial billing, order, and collection processes.

• Advanced ability to read and comprehend commercial contract/billing requirements.

• Excellent teamwork behaviors while abiding by Orthofix code of conduct.

• Excellent time management, organizational skills and written skills.             

• Excellent utilization of computer skills.  Able to run various programs with ease.

• Excellent verbal and written communication skills. Professionalism in all internal and external communications.  Excellent ability to handle multiple priorities and heavy volume while meeting all deadlines.

• Strong negotiation and persuasion skills

• Understanding of all Orthofix product lines billing and order processes.

• 5+ years Orthofix commercial collections experience.

• Detail oriented with emphasis on quality and timeliness.

• Excellent work ethic – supervision is minimal, yet assistance will be readily available as needed from AR leadership and senior collectors on team.

Experience, Skills, Knowledge and/or Abilities:

• N/A

PREFERRED QUALIFICATIONS

The education, knowledge, skills and/or abilities listed below are preferred qualifications in addition to the minimum qualifications stated above.

• Understanding of all US and International billing, order processes

• Ability to train new hires and provide cross-functional expertise for project work and/or process documentation

Education/Certifications:

• Some college preferred but will consider with proper experience.

Additional Experience, Skills, Knowledge and/or Abilities:

• N/A

PHYSICAL REQUIREMENTS / ADVERSE WORKING CONDITIONS

The physical requirements listed in this section include but are not limited to the motor/physical abilities, skills, and/or demands required of the position in order to successfully undertake the essential duties and responsibilities of this position.  In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to allow qualified individuals with a disability to perform the essential functions and responsibilities of the position.

• No additional physical requirements or essential functions for this position.

DISCLAIMER

The duties listed above are intended only as representation of the essential functions of this position.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer.  Nothing in this document alters an employee’s at-will employment status.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.

This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.