CloudOps Engineer

CloudOps Engineer

Location: NA

Job Type: Full-time, Permanent 

About AllCloud

AllCloud is a global professional services company that provides organizations with cloud enablement and transformation tools. As an AWS Premier Consulting Partner and audited MSP, a Salesforce Platinum Partner, and a Snowflake Premier Partner, AllCloud helps clients connect their front and back offices by building a new operating model to harness the benefits of cloud technology, data, and analytics.

Job Summary

AllCloud is a fast-growing cloud professional services company looking for a talented and passionate CloudOps Engineer to join our team. The candidate will work within a Global Support Team of cloud experts responsible for responding to customer requests, troubleshooting issues within their cloud environment, alerting and remediation per designated playbooks, and providing a worldclass customer experience. The position is dynamic and fast-paced and requires excellent customer service skills.

Responsibilities:

• Provide complete remote services, including incident management, SOC, AWS support, installation, configuration, maintenance, and disaster recovery.
• Continuously monitor the performance, availability, and health of customer AWS environments using tools like CloudWatch, Datadog, and Opsgenie.
• Provide proactive guidance and implementation support for monitoring and observability solutions within client cloud environments
• Act as the primary point of contact for AWS technical support cases and provide end-to-end AWS Case management
• Provide detailed and actionable security investigations for all SOC related alerts 
• Perform initial remediation actions for known issues 
• Answer client configuration questions and assist with customer integrations.
• Interact with the DevOps team to resolve issues with third-party products
• Provide exceptional customer service
• Maintain clear and consistent communication with customers and internal stakeholders throughout the alert, case, and incident lifecycles

Requirements:

• Work experience as an NOC, SOC, or advanced support engineer
• 2-3 years of experience working in a Linux and Windows environment
• 1-2 years of experience working with networks and security in production environments
• 2-3 years of experience working with Monitoring and Observability tooling including DataDog, Prometheus, Grafana, CloudWatch, and more
• Problem-solving and high independent learning abilities
• Attention to detail, exceptional follow-up skills, and the ability to prioritize support issues
• Passionate and customer-focused
• Ability to work on an On-call shift rotation during nights and weekends. Must be willing to be a part of a rotation to support necessary coverage
• Excellent oral and written communication skills 

Advantages:

• Knowledge in AWS Services: EC2, CloudWatch, S3, Lambda, ECS, VPC, EBS
• Certified in: DataDog, New Relic, AWS
• Knowledge in Containers technology ( K8s / EKS / Docker )
• Scripting: Bash / Python
• Ability to adapt to new AWS services and cloud industry trends
• Worked within a growing and fast paced support team environment

Why work for us? 

Our team inspires progress in each other and in our customers through our relentless pursuit of excellence; you will work with leaders who promote learning and personal development.

AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.