Cloud Systems Engineer

You’re more valuable than ever – And that’s just how we’ll make you feel.

JOB SUMMARY

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. As a Cloud Systems Engineer, you will be responsible for the design, build, managing, and documentation of GoHealth systems and services.

The Cloud Systems Engineer will serve as a subject matter expert in Azure Cloud Compute services, including virtual machines, networking, availability sets, scale sets, and related infrastructure components. Additionally, this role is a key contributor in modernizing infrastructure, streamlining endpoint management, and automating operations for resource lifecycle.

Working closely with internal teams, business stakeholders, and vendors, the Cloud Systems Engineer will manage critical systems and services across Azure Cloud, Active Directory, and Microsoft 365. In addition to supporting daily operations, this position will lead efforts in automation, governance, and cost optimization while ensuring security and compliance standards are met.

This position demands a proactive engineer who thrives in a fast-paced, agile environment and can contribute to long-term strategic goals including digital transformation, automation, and enhanced user experience. The ideal candidate will have deep experience with cloud-first and hybrid environments, demonstrating hands-on expertise in Azure IaaS, Active Directory Domain Services, and Microsoft 365.

JOB REQUIREMENTS

Education

• Associate’s degree or equivalent required.
• Bachelor’s degree preferred.

Work Experience

• 5 years required.
• 7 years preferred.

Required Licenses/Certifications

• Microsoft Certified: Azure Fundamentals (AZ-900) Required
• Microsoft Certified: Azure Administrator Associate (AZ-104) – preferred
• Microsoft Certified: Azure Network Engineer Associate (AZ-700) – preferred.

Additional Knowledge, Skills and Abilities Required

• Proven experience designing, deploying, documenting, and maintaining cloud-native and hybrid systems and applications.
• Hands-on expertise managing complex projects, delivering high-impact solutions on time and within budget.
• In-depth knowledge of Microsoft Azure, including management of compute workloads, hybrid server environments, and automation using PowerShell.
• Experience securing Azure Cloud, Active Directory Domain Services, Active Directory Certificate Authority, and other on-premises infrastructure.  
• Experience securing Azure and Microsoft 365 tenants using Conditional Access, Privileged Identity Management, Purview, and Defender for Cloud policies.
• Experience implementing virtual desktop technologies, preferably Azure Virtual Desktop and Windows 365 Cloud PC.
• Experience collaborating with cross-functional teams, project managers, and stakeholders to deliver scalable and secure technical solutions.
• Solid networking knowledge including switching, firewalls, network security groups, VPN connectivity.
• Proficient in developing and maintaining Infrastructure as Code using Terraform, Bicep, or ARM templates.
• Advanced analytical and problem-solving abilities.
• Excellent organizational and time-management skills.
• Superb collaboration, interpersonal, and verbal/written communications skills.
• Creating SOP and documentation of processes for continuity and support.
• Knowledge and support experience with Windows Server 2016 and later.
• Knowledge and support experience with Windows 10 and later.
• Knowledge and support experience with Apple macOS and iOS.
• Knowledge of Secure FTP protocols and architecture.

Additional Knowledge, Skills, and Abilities Preferred

• Experience with Microsoft Graph API and Azure Automation.
• Develop scripts using PowerShell, Python, or other modern scripting languages.
• Experience with Microsoft Certificate Authorities and PKI.
• Experience with Active Directory Domain Trust.
• Familiarity and experience with healthcare regulatory compliance and reporting bodies (HIPAA, JACHO, etc.) 
• IT Security and vulnerability remediation, penetration testing and systems hardening.
• Thorough knowledge of network, host, and application technologies, particularly in a healthcare environment. 
• Knowledge of Identity Management Systems (Okta, PingFederate, OneLogin)
• Knowledge of Badge logon solutions (Imprivata, etc.)
• Knowledge of Cloud Printing solutions (Papercut, Printix, PrinterLogic, etc.)

Essential Functions

Design, build, manage, maintain, and document Company applications, systems, and services. This will include a mixture of engineering, cloud architectural design, security, cloud networking and administration. Proactively ensure the highest levels of systems and infrastructure availability. Maintain Company applications, systems, and services such as domain controllers, session hosts, utility servers, Azure, Microsoft 365, and various other applications, systems, and services.

Troubleshoot technology problems reported by users and/or other departments within the Company. Provide subject matter expertise to help provide solutions to issues reported. Be an escalation point for 2nd and 3rd level support, providing technical guidance and documentation. Provide rotational after-hours and weekend escalation support for issues requiring immediate resolution.

Work effectively with cross-functional teams from IT, Enterprise IT Engineering, Cyberdefense, and other business functions, including senior leadership team within and outside of your department and function. Collaborate with people from many different disciplines with varying degrees of technical experience. Understand business needs, develop functional specifications, technical designs and/or workflow requirements. Identify needed resources for projects, define and assign major project roles. Track project tasks and provide time and completion estimates to Project Managers. Complete projects on time and within budget. Communicate project risks with Project Managers and Stakeholders.

Participate in system selections for enhancing patient care via new technologies. Manage and maintain vendor relationships to stay up to date on emerging technologies and advancement in existing systems. Develop proposals to optimize existing and introduce emerging technologies in support of increasing operational requirement and failover capabilities of IT systems in a healthcare setting. Take responsibility for results, including costs, and methods. Deliver complex projects on time and within budget.

Adapt to a constantly changing environment; flexibility to work extended hours and weekends if needed, occasional travel required to healthcare facilities, corporate headquarters, and other events.

Follow best practices in security, availability, and recoverability when designing and building new systems and services. Review and revise production systems and services for technical, security, and efficiency improvements. Create and audit backups and disaster recovery plans to ensure high-availability and recovery.

Responsible for performing security checks, identifying risks, and remediating system vulnerability, including implementation and monitoring policies and controls to ensure comprehensive (cloud and on-prem) security, legal and regulatory compliance. Work with governance and compliance teams, and both internal and external auditors to ensure compliance with regulations and security best practices.

Provide peer leadership to Enterprise IT Engineering team. Document workflows and develop Standard Operating Procedures (SOP). Work collaboratively with peers to enhance system and service efficiency and reduce technical debt.

All other duties as assigned.

Note:  this job description is not inclusive of all the duties of the position.  You may be asked by leaders to perform other duties.  Management reserves the right to revise this position description at any time. 

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy