Drive hospital onboarding, training, and adoption of RapidAI products. Build clinical workflows, analyze usage data, present QBRs, address competency gaps, cultivate success stories, and support renewals and cross-sell opportunities while collaborating with sales and cross-functional teams.
RapidAI is the trusted leader in deep clinical AI, helping hospitals deliver faster, more informed care through intelligent imaging and integrated workflows. The Rapid Enterprise™ Platform supports disease states across the care spectrum, but it’s our clinical depth that drives the most meaningful impact — improving decision-making, patient outcomes, and health-system performance. Used by more than 2,500 hospitals in over 100 countries and backed by 700+ clinical studies, including research that helped expand national stroke-treatment guidelines, RapidAI is the most clinically validated AI platform in healthcare.
Are you passionate about driving customer success in healthcare? As a Clinical Success Consultant, you'll empower hospital teams by guiding them through seamless onboarding and product launches, ensuring they maximize the benefits of our Rapid software platform. You'll be the key point of contact, providing expert training, navigating support, and workflow optimization. By proactively analyzing data, you'll identify opportunities for improvement and collaborate with the sales team to secure renewals and drive growth. If you're ready to make a tangible impact, this role offers the perfect opportunity.
Location Requirement: Candidates must be physically located in one of the following states:
MN, IA, CO, NM, NE, KS, AR (or North/South Dakota).
Joining the team, you will....
- Support all internal users and external customers with product training, knowledge, and expertise in disease specific program and care milestones.
- Guide hospital customers through onboarding and launch processes, including but not limited to Rapid mobile, web app, Insights, and new products, ensuring a seamless transition to the Rapid software platform.
- Establish and maintain strong relationships with key hospital stakeholders, acting as main point of contact for inquiries and product support
- Design and develop end-to-end workflows for disease specific content.
- Track AHA guidelines, industry standards and trends related to disease specific workflows.
- Proactively monitor and analyze hospital usage, Rapid mobile adoption and workflow data to identify potential issues and opportunities for optimization.
- Collect, analyze, and communicate top customer product adoption issues/competency gaps and design interventions
- Use data analytics for territory analysis to create and present Quarterly Business Reviews (QBRs) with customers.
- Cultivate client success stories and testimonials by showcasing the positive impact of the Rapid solution.
- Work closely with the sales team to ensure timely renewals and identify opportunities for upselling or cross-selling.
- Contribute to cross-functional projects that support the evolving needs of the Clinical Success team
What you bring to the team!
- BS/MS in Nursing
- 3+ years disease-specific leadership or experience in hospital customer success function
- Neurovascular leadership strongly preferably stroke program coordinator, manager
- 5 years of disease-specific acute clinical care experience with at least one of the following: Stroke/PE/STEMI/emergency department leadership
- Previous clinical experience in medical device/SaaS industry a bonus
- Advanced disease-specific certification: SCRN/CCRN strongly preferred
- Proficient in MS Office a must: PowerPoint , Excel, Word.
- Ability to aggregate and analyze data for decision-making and presentations
- Exceptional customer-facing and presentation skills
- Ability to navigate ambiguity
- Excellent interpersonal skills
- Ability to manage multiple projects at once seamlessly
- Willingness to be flexible/adapt to changing work environments
- Ability to work in a team-oriented environment
- “Hands-on,” likes to dive deep and solve problems, detailed-oriented
- Willingness to work with new tools and technology
- Primary Residence:
Candidates must be physically located in one of the following states:
MN, IA, CO, NM, NE, KS, AR (or North/South Dakota).
- Travel: Ability to travel at least 25% within the assigned territory.
Join our mission to help save lives and shape the future of healthcare—we look forward to hearing from you!
RapidAI is committed to creating an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please review our CPRA policies here.
For more information on the information we collect about our applicants and how we use it, see our CPRA Privacy Notice here.
RapidAI Golden, Colorado, USA Office
433 Park Point Drive, Golden, United States, 80401
Similar Jobs
Healthtech
Executes and coordinates multi-channel member marketing campaigns across email, SMS, landing pages, and direct mail. Manages campaign QA, vendor and event logistics, marketing intake, experiment pipelines, customer launch checklists, content updates, reporting, and automation handoffs. Works cross-functionally with Customer Success, Member Services, Product, creative partners, and external print and mail vendors to deliver timely, accurate, brand-aligned communications.
Top Skills:
Adobe Creative SuiteAi-Assisted WorkflowsAsanaBrazeCanvaFigmaJIRALinearMarketing AutomationSms
Information Technology
Lead design and implementation of scalable Databricks Lakehouse solutions using Delta Lake, Unity Catalog, and MLflow. Advise stakeholders, drive cloud data platform modernization across Azure/AWS/GCP, ensure data governance and quality, optimize performance and cost, and mentor teams. Support presales, deliver billable consulting, and champion AI/ML-enabled data solutions to translate platform capabilities into business outcomes.
Top Skills:
AWSAzureBatch StreamingData CatalogingData GovernanceData LineageDatabricksDelta LakeEltETLGCPMaster Data ManagementMlflowPysparkPythonRbacScalaSQLUnity Catalog
Information Technology
Leads strategic customer advising for the Space Force industry segment, building executive relationships and shaping technology strategies, architectures, and solution offerings. Supports complex sales pursuits, seller enablement, procurement navigation, partner coordination, and market expansion. Monitors regulatory and technology trends, develops thought leadership, mentors strategists, and represents CDW at industry events. Requires extensive industry experience, enterprise technology implementation expertise, strong facilitation and communication skills, and travel as needed.
Top Skills:
AIEnterprise TechnologySolution Architecture
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
