Clinical Operations Coordinator, RN

Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.
Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.
Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.
We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country.

Position Summary:

The Clinical Operations Coordinator plays a key role in supporting the Head of Clinical Operations in driving clinical excellence, standardization and regulatory compliance across multiple home health agencies. This role serves as a bridge between corporate clinical leadership and field operations, ensuring consistent execution of clinical programs, policies and initiatives that promote quality, compliance, and operational efficiency.

Key Responsibilities:

Program Coordination & Implementation

• Support the rollout of new and existing clinical initiatives, policies, standard operating procedures, and best practices across markets.

• Coordinate cross-agency projects that enhance care quality, efficiency, and staff engagement.

• Partner with agency Directors of Nursing (DONs) and field leaders to ensure consistent understanding and adoption of clinical standards.

• Maintain project trackers and dashboards to monitor progress, performance, and compliance milestones.

Standardization & Process Improvement

• Assist in identifying opportunities for workflow standardization while respecting local operational differences and regulatory nuances.

• Document, update, and maintain standard operating procedures (SOPs) for clinical programs.

• Collect and analyze data to inform decisions around staffing models, productivity benchmarks, and program outcomes at the direction of the Head of Clinical Operations.

• Support process improvement efforts using quality improvement frameworks.

Regulatory Compliance & Quality Assurance

• Partner with the Compliance department to monitor adherence to federal, state and accrediting body regulations (CMS Conditions of Participation, Joint Commission, etc).

• Assist in preparing for and responding to internal audits, surveys, and quality reviews and action planning.

• Track key clinical quality metrics and assist in creating reports or dashboards for leadership.

• Help maintain and disseminate clinical policies, ensuring version control and staff awareness.

Communication & Collaboration

• Act as a liaison between the corporate clinical operations team and field staff.

• Support the planning and facilitation of clinical leadership meetings, training and workshops.

• Assist in preparing communications, presentations, and updates for leadership and clinical teams.

Qualifications:

• Registered Nurse (RN) license required (active and in good standing).

• Bachelor’s degree in Nursing, Healthcare Administration or related field required; Master’s preferred

• Minimum 3-5 years of clinical home health experience.

• Strong knowledge of CMS Home Home regulations, OASIS, and quality improvement processes.

• Proven ability to manage multiple projects, prioritize tasks, and meet deadlines in a matrixed organization.

• Excellent written and verbal communication skills.

• Proficiency with Google docs, slides, spreadsheets and EMR systems.

Core Competencies:

• Collaborative leadership and relationship building.

• Analytical thinking and data-driven decision making.

• Project management and organizational skills.

• Regulatory and compliance literacy.

• Commitment to clinical excellence and patient-centered care.

1. Families First
   Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”

2. Urgency with Precision
   Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.

3. Relentlessly Resourceful
   As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. Purpose with Positivity
   We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

5. Driven to Redefine What’s Possible
   We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.

• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.

• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.

• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.

• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).

• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

This is a Full-Time position with an estimated annual salary of $90,000-$105,000 + bonus and benefits.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.