Remote (U.S.-based) | Full-Time
Reports to: Clinical Director
Midi is a fast-scaling virtual care company on a mission to transform how healthcare is delivered—starting with women’s health and whole-person care. Our distributed clinical teams deliver high-quality, evidence-based care through a modern, tech-forward platform built for scale, safety, and reliability.
The OpportunityMidi is hiring a Clinical Manager (CM) to oversee a large, distributed care team, including Medical Assistants (MAs), Care Coordinators (CCCs), and RNs, and ensure reliable, efficient asynchronous care delivery across task-based workflows.
This is a hands-on clinical operations leadership role for a Nurse Practitioner who understands telehealth at scale and has formal experience managing Medical Assistants and large care teams. You will own end-to-end operations for your care team—including inbox performance, workflow execution, SOPs, and team culture—while partnering closely with Nurse Practitioner Managers (NPMs) and Assistant NPMs to deliver a seamless patient and clinician experience across synchronous and asynchronous care.
In this role, you are expected to:
Be highly responsive and visible
Foster belonging and team connection
Drive clarity, consistency, and reliability in daily workflows
Directly manage a large, distributed care team (MAs, RNs, CCCs), supporting up to ~60 team members.
Conduct regular 1:1s and performance check-ins to reinforce expectations, accountability, and development.
Monitor day-to-day workflow execution (task flow, handoffs, response times) and intervene early when issues arise.
Coordinate closely with NPMs and ANPMs to align synchronous (NP-led) and asynchronous (task-based) care delivery.
Own inbox operations for asynchronous workflows across MAs, RNs, and CCCs; partner with NPMs when issues impact NP coverage or patient care.
Track key metrics (volume, turnaround time, error rates, escalations) and adjust workflows to maintain operational health.
Identify bottlenecks and propose improvements to the Clinical Director and cross-functional partners.
Identify early performance concerns and address them through coaching, documentation, and formal processes.
Use data and metrics to drive clear, actionable performance conversations.
Partner with NPMs and ANPMs to align expectations, workflows, and quality standards.
Support hiring, role changes, and workforce planning with the People team and Clinical Director.
Own the development, maintenance, and adoption of SOPs for care coordination, inbox workflows, and task execution.
Lead or contribute to process improvement initiatives that enhance efficiency, safety, and team experience.
Represent care coordination and clinical support teams in cross-functional forums (Product, Informatics, Quality, Education).
Surface recurring workflow issues with actionable context and partner on solutions.
Provide direct NP patient care (synchronous and asynchronous) as assigned to remain grounded in the workflows your team supports.
Use clinical experience to inform SOPs, workflow improvements, and team guidance.
Required Qualifications
Candidates must meet all of the following:
Licensed NP/APRN with an active, unencumbered license and board certification.
2+ years of recent experience (within the last 2 years) practicing as a Nurse Practitioner.
3+ years of experience leading clinical support teams (MAs, RNs, CCCs) in a regulated healthcare or telehealth environment.
- Strong clinical experience as a Nurse Practitioner in primary care, women’s health, or gynecology, including substantial experience caring for women in midlife.
Demonstrated, formal experience managing Medical Assistants (not informal or dotted-line oversight).
Experience overseeing high-volume, task-based or inbox-driven workflows.
Strong operational mindset with the ability to manage complex, fast-moving systems.
Proven skill in performance management, coaching, and driving accountability.
Ability to translate metrics into clear, actionable improvement plans.
Exceptional communication and cross-functional collaboration skills.
Ability to work remotely while physically located within the United States (this role cannot be performed while traveling internationally).
Preferred Qualifications
Experience in high-growth virtual care organizations.
Experience developing SOPs and operational frameworks at scale.
- Multi-state licensure and / or willingness to obtain additional licensure
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Please find our CCPA Privacy Notice for California Candidates here.
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