Clinical Application Support Specialist II- RO

Job Description SummaryThis position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care.
https://www.mimsoftware.com/
As a Clinical Application Support Specialist (CASS) you are the first point of contact for our customers and set the tone for the rest of their experience. The CASS is responsible for supporting customer needs by responding to incoming inquiries to resolve customer software issues or configuration requests and delivering personalized training.
The CASS must be organized and motivated, remain calm under pressure, and demonstrate empathy in every interaction. We are currently seeking an individual who has clinical Radiation Oncology experience and a passion for helping others to join our world-class support team and work alongside us to provide an effortless customer experience.
** Please note - although we will consider candidates in all time zones - our preference is to find someone located in MST and PST time zones.

Job Description

What You’ll Do:

• Learn specialized industry-specific software and apply this knowledge to support MIM customers

• Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support

• Facilitate training sessions for team members, along with cross-functional teams

• Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization. 

• Ensure customer satisfaction for every step of the customer’s support journey

• Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise

• Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience 

• Contribute to departmental operational improvement initiatives

What You’ll Need:

• A background in radiation therapy, dosimetry, or in a support capacity for radiation oncology preferred

• 3 + years of clinical or medical experience

• BS RT (T) or CMD Certification preferred but not required

• Strong written and verbal communication, organizational, and time management skills

• Ability to actively listen and anticipate customer needs with an empathetic mindset

• Strong analytical and critical thinking skills to provide unique solutions to complex customer issues

• Ability to work with a flexible schedule

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $70,400.00-$105,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline: February 25, 2026