Client Training Associate

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

The Client Training Associate is a specialist role within the Hospitality Field Deployments team performing duties including client trainings, installations, go live support, and on-site troubleshooting.

This role requires basic knowledge of POS Installation and training practices to achieve high level of installation and training success. Aloha knowledge is helpful.

Responsibilities:

• Training customers on basic to advanced Aloha POS programming, reporting principles, and integrated solutions in remote and on-site scenarios.
• Following and executing a pre-defined training curriculum.
• Demonstrating exceptional customer communication skills.
• Installing, maintaining, and replacing POS and related equipment within the customer’s location to ensure a high level of customer satisfaction.
• Utilizing advanced knowledge of Aloha POS software to properly train customers on the purchased software.
• Managing all NCR Voyix assets used in the delivery of customer services (i.e., tools, software, vehicles, documentation, and intellectual property), or as assigned by management.
• Accurately and promptly reporting Work Orders, as well as other required reporting, including tracking and reporting all expenses incurred in the delivery of services, such as private automobile and/or public transportation.
• Carrying and lifting tools and parts of varying weights (1-50 lbs.), including up or down multiple stairs, standing on your feet for up to 8 hours; bending/squatting/crawling and walking/standing for prolonged periods.
• Using a ladder/platform lift of any size to install equipment and pull cable.
• Traveling and working on rotating shifts, including overnight installations.

Qualifications:

• Weekly travel outside of home location, potentially up to 100% based on demand (via air or vehicle).

Required Skills:

• 1-3 years of experience with POS systems or in a hospitality environment.
• POS and cabling experience or basic knowledge of POS installation and training practices.
• Enhanced computer skills and common software knowledge, including basics of Windows OS.
• Exceptional customer communication skills.
• Ability to follow and execute a pre-defined training curriculum.
• Ability to work under pressure and meet deadlines.
• Good problem-solving skills.
• Ability to work with minimal supervision.
• High level of personal integrity.
• Ability to carry and lift tools and parts of varying weights (1-50 lbs.).
• Ability to use a ladder/platform lift of any size.
• Ability to travel and work on rotating shifts, including overnight installations.

Preferred Skills:

• Real-world Aloha POS training or restaurant experience.
• Ability to pick up new skills quickly.

Salary Range:

$46,020.00 - $66,780.00

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”