Client Success Coordinator

About Vheda Health

Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members. 

Important Notice: Please be aware of recruiting scams — Vheda Health will never ask for sensitive, personal information or payment information during the hiring process. Further, Vheda Health will only contact eligible candidates (who apply for an eligible role) from our domain — vheda.com. All active career postings can be found at www.vheda.com/careers.

We're Hiring a Client Success Coordinator to Join Our Team!

• As a Client Success Coordinator, you’re super tuned into workflow and the needs of our Client Services team. You know how and where to direct things, when to follow-up, and how hard to press in order to get the answers you need to help keep projects flowing smoothly and on time. You also possess a knack for research to help your teammates and clients make well-informed decisions. 
• This is an exciting opportunity to help support a wide range of day-to-day client and business activities. The Client Success Coordinator position is a great step in learning the inner workings of key account management for health plans. This role is fully remote. 

Key Responsibilities

• Support Vheda’s Client Services team in researching, scheduling, planning, executing, and managing day-to-day tasks. 

• Efficiently coordinate project requirements, timelines, deadlines and follow-up to ensure timely and successful project completion. 

• Participate in client status calls, capture meeting notes, and update status reports regularly. 

• Develop an extensive understanding of Vheda’s service offering, demonstrating the ability to articulate and position these solutions within existing and potential accounts. 

• Prepare agendas for client meetings and related account administration. 

• Track, monitor, and generate monthly reports. 

• Conduct thorough research on clients, state initiatives, competitors, and industry trends to provide valuable insights and support informed decision making. 

• Help facilitate seamless collaboration, contributing to the team’s overall success and effectiveness. 

• Partner seamlessly with internal departments such as clinical services, operations and analytics to ensure coordinated efforts in meeting client expectations. 

Required Qualifications

• BA/ BS Degree or equivalent. 

• 1-3 years or more in a support role. 

• Innate ability to follow process. 

• Ability to effectively collaborate with others. 

• Excellent written and verbal communication, time management, and organizational skills. 

• Impeccable attention to detail. 

• Must be responsive, action-oriented, and able to build trust with various stakeholders. 

• Proven competence to initiate and drive projects through to completion. 

• Strong knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc). 

Additional Preferred Skills

• Experience working with health plans in a professional capacity. 

• Experience working in an online project management system(s). 

Vheda Benefits 

At Vheda, we care about your health, your family and your future and strive to have our benefits reflect that. This includes: 

• Competitive salary 

• Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance 

• 401(k) 

• Unlimited paid time off 

• 12 paid company holidays 

• Engaging team events.