Support scalable one-to-many client success programs by executing digital touchpoints, monitoring portfolio health with data-driven alerts, creating content, automating processes, and providing operational support to improve adoption and reduce churn.
RainFocus, one of the most innovative software companies, is in search of an exceptional Client Success Associate.
About RainFocus
RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.
About the Role
As RainFocus continues to expand, we are seeking a Client Success Associate (CSA) to join our team. The CSA will be a foundational member of the Client Success organization, responsible for the day-to-day execution of our digital success programs and providing operational support to the CSM Manager over our one-to-many model. The primary objective of this role is to enable a scalable one-to-many outreach process. By leveraging in-house early warning systems, system-driven alerts, and automation, the CSA will help address client needs proactively, drive platform adoption, and reduce attrition. This role sits at the intersection of data analysis, content creation, and process improvement.
Essential Responsibilities
- Digital Program Execution: Implement and monitor digital touchpoints across the client journey to improve platform adoption and value realization without the need for constant direct CSM intervention.
- Portfolio Health Monitoring: Utilize early-warning tools and data indicators (usage, satisfaction, feedback) to identify at-risk accounts. Escalate high-risk renewals to CSM Manager for timely action planning.
- Operational Excellence: Perform day-to-day management of CS tools (Salesforce, Google Workspace, and asset repositories). Ensure client records are meticulous and facilitate efficient team-wide communication.
- Content Development: Create and deploy engaging one-to-many content (email sequences, help guides, etc.) to support client and internal awareness and identify potential expansion opportunities.
- Data Analysis: Analyze client data to identify trends, providing actionable recommendations to the VP of CS and CSM Managers on how to improve the overall client experience.
- Process Automation: Support the implementation of workflows and automation that level up the effectiveness of the CSM team, allowing them to handle larger portfolios more efficiently.
- Cross-Functional Collaboration: Partner with CS Leadership to refine journey mapping and help resolve gaps in tooling or insights that hinder scalable engagement.
Qualifications:
- 2–4 years of experience in Client Success, Account Management, or Sales Operations, ideally within a SaaS environment.
- Tech-Savvy: Proficiency with CRM tools (Salesforce) and a strong interest in Client Success automation.
- Analytical Mindset: Demonstrated ability to look at a spreadsheet or dashboard, identify a trend, and translate it into a "next step.
- Strong Communicator: Excellent writing skills with the ability to create professional, engaging content for a wide audience.
- Organizational Powerhouse: Exceptional time management skills and the ability to prioritize multiple projects under pressure.
- Problem Solver: A proactive "builder" mentality-you don’t just find a gap; you propose a workflow to fix it.
- Education: Bachelor’s Degree or equivalent work experience required.
Why work at RainFocus?
At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.
What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!
Top Skills
Google Workspace
Salesforce
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