Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Business Title
Client Success Associate
Role Summary
The epocrates team is seeking a Client Success Associate to join our Client Success team, reporting directly to the Manager, Client Success. The successful candidate will support our Client Success Managers in managing client campaign activities across our top pharmaceutical accounts, ensuring seamless execution and client satisfaction.
Essential Job Responsibilities
- Oversee the successful fulfillment and completion of all client media buys within the original contract terms, from campaign kick-off through completion.
- Ensure all client and internal compliance processes are followed, particularly for the development of Healthcare Professional (HCP) mobile marketing tactics.
- Develop and manage project timelines and status reports, including contract details, campaign progress, financials, and performance data.
- Manage clients’ Medical, Legal, and Regulatory (MLR) processes to obtain necessary approvals for campaign launches.
- Handle a high volume of projects under tight deadlines, demonstrating strong prioritization and time management skills.
Additional Job Responsibilities
- Set clear expectations with internal teams, negotiate timelines, and ensure all deadlines are met.
- Contribute to process improvements across departments to enhance efficiency and effectiveness.
- Make recommendations for optimizing campaign fulfillment, internal workflows, or tactics to achieve exceptional results.
Education & Experience Required
- Bachelor’s Degree required.
- 2+ years of experience in client success or a similar role.
- 1+ years of experience in pharma marketing or advertising is preferred.
- Proven ability to multi-task effectively in a fast-paced environment.
- Responsible, accountable, and results-driven mindset.
- Excellent communication skills, both written and verbal.
- Strong organizational and documentation skills; attention to detail is essential.
- Knowledge of marketing-related creative processes (experience in marketing or agency settings, especially within the pharmaceutical industry, is a plus).
- Experience with ad tech platforms and project management software is preferred.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
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