Client Services Specialists manage client communications, assist in the verification process, and offer solutions to enhance customer satisfaction and service efficiency.
Client Services Specialist (US Remote)
Job Summary
The Client Services department partners with customers to ensure long-term success. Client Services Specialists are responsible for guiding and assisting participants throughout the entire verification process by communicating between the client and cross-functional internal teams to ensure the timely, successful delivery of solutions and resources. Additionally, Specialists play a key role by utilizing their knowledge of the database systems and service divisions to provide solutions that both benefit the customers’ needs and the company’s goals.
Responsibilities and Duties
Qualifications and Skills
Job Summary
The Client Services department partners with customers to ensure long-term success. Client Services Specialists are responsible for guiding and assisting participants throughout the entire verification process by communicating between the client and cross-functional internal teams to ensure the timely, successful delivery of solutions and resources. Additionally, Specialists play a key role by utilizing their knowledge of the database systems and service divisions to provide solutions that both benefit the customers’ needs and the company’s goals.
Responsibilities and Duties
- Managing incoming calls and emails for client assistance
- Knowledge in lower-level technical evaluation guidance
- Database management and navigation
- Able to handle escalated situations and redirect to appropriate internal departments
- Ability to take on any additonal tasks assigned by supervisor as new needs arise
- Sales tactics including cross-promoting to other divisions and services
- Outreach to clients regarding renewal deadlines and evaluation resolutions
- Conducting database administrative work for clients and other internal departments:
- Processing expedited service requests
- Notifications of new verified products and renewal certifications
- Assigning client usernames and brand ownership settings
- Creation and upload of verification certificates
Qualifications and Skills
- 2+ years of account management or other relevant experience preferred
- Possesses a solid level of computer literacy including Office Suite software
- Excellent verbal and written communications skills
- Proven ability to manage multiple projects at a time
- Strict attention to detail for clarity and completeness
- Demonstrates adherence to department and company policies
- Ability to present client-focused solutions based on customer needs
- Strives to find improvements and efficiencies for team and company
EEO Statement
FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at [email protected].
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