Client Services Specialist

As our Client Service Specialist, you will leverage your analytical expertise to optimize the revenue cycle management process, proactively identifying workflow challenges and implementing effective solutions. You will serve as a key resource for both client teams and internal partners; identifying and ensuring prompt resolution for issues impacting billing and reimbursement. Your efforts will contribute to a more efficient and positive experience for both patients and providers. Success in this role requires exceptional customer service and written communication skills, strong troubleshooting and prioritization abilities, basic reporting proficiency, and the capacity to excel in a collaborative environment.

Here’s What You Can Expect

• Be the primary revenue cycle support contact, working closely with the Client Success Manager, clients, and operational teams.
• Monitor work queues and reports to identify trends and recommend workflow/process improvements.
• Coordinate client deliverables and assist in communicating client specific instructions with various operational teams, by supporting onboarding and maintaining day-to-day activities.

Qualifications

• Experience: 1-3 years in healthcare revenue cycle management and/or customer support preferred. Proficient use of Microsoft Office products (Excel, Word, Outlook, Power Point, etc) with high attention to detail and data quality.
• Revenue cycle & systems: Understanding of claim lifecycle concepts (edits, denials, medical necessity, documentation) utilizing various software and platforms.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

Visit us on Facebook