Client Services Manager II

Founded in 2019 and headquartered in Pittsburgh, PA, Free Market Health supports forward-thinking payers and specialty pharmacies of all sizes who need to operate in a complex and opaque market. We empower all stakeholders to optimize resources and maximize opportunities while focusing on the most important stakeholder of all: the patient.

Overview 

As part of the Client Services team at Free Market Health, the Client Services Manager II serves as the primary operational contact for clients after implementation. This role is responsible for delivering exceptional service through project management, strategic communication, and cross-functional coordination. 

The ideal candidate is a self-starter who thrives in a fast-paced, start-up environment and is passionate about driving operational excellence. This role also provides leadership and guidance to other operational team members, ensuring consistent, high-quality service delivery and client satisfaction. 

Specifics   

The specific responsibilities for this role include, but are not limited to: 

• Serve as the day-to-day operational lead for assigned clients, ensuring seamless service delivery and issue resolution. 

• Lead and manage client-related projects, including the development of timelines, project plans, and key milestones. 

• Facilitate regular client update meetings and maintain a detailed task log to track progress, align stakeholders, and escalate issues as needed. 

• Provide oversight and mentorship to operational team members, ensuring adherence to project management best practices. 

• Collaborate with internal departments to gather requirements, allocate resources, and execute deliverables in alignment with client expectations. 

• Manage benefit change requests and system configuration updates. 

• Operate independently while effectively contributing to cross-functional teams. 

Qualifications 

• 3-5 years of experience in a client-facing role 

• 2-4 years of experience in specialty pharmacy, health plan pharmacy department, or a PBM  

• Track record of managing and delivering strategic initiatives 

• Strong communication,interpersonal, and presentation skills  

• Demonstrated expertise in project management methodologies and tools Effective organizational and prioritization abilities  

• Proficiency in Microsoft Office and web-based tools Strong analytical and problem-solving capabilities . 

• Ability to work cross-functionally with different teams, both internally and externally 

• Demonstrates a level of operational understanding in analytical thinking, process development and improvement, problem solving, communication, and planning that will drive organizational efficiencies and client satisfaction 

• Comfortable navigating ambuguity and shifting priorities in a dynamic environment  

Benefits & Perks 

• Comprehensive healthcare coverage, including medical, dental, vision 

• Paid holidays and unlimited paid time off 

• 401(k) savings plan with company match 

• Remote and in-office flexibility