Client Service Analyst (Mandarin/Cantonese) - Payments

Job Description
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.
As a Client Service Analyst within Payments, you will act as a key advisor to the client, providing advice and consultation on decision making. You will advise clients on and assist with account maintenance activities including signer updates, and board resolution changes.
Job responsibilities

• Document and maintain a comprehensive inventory of clients' business activities with the bank
• Act as a proactive partner, reaching out to clients to assess progress, client satisfaction, and identify potential impediments to a high level of service satisfaction.
• Identify and address product/service gaps and development opportunities, leveraging the full array of Payments product capabilities to proactively suggest enhancements to the client's product line-up.
• Partner with internal client teams to develop and implement strategic and tactical business plan to meet/exceed the expectations of the client.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.
• Meet with clients on a periodic basis remotely to continuously stay appraised of client's needs and temperature.
• Keep appraised of day-to-day transactional and other routine issues by working closely with internal client service partners to proactively identify areas for improvement and efficiency.
• Act as a client advocate and voice of the client with internal partners to remove roadblocks to advocate on behalf of clients to provide an exceptional service experience.
• Adhere to and ensure client's compliance with risk policies/practices and educates clients on risk/legal requirements.

Required qualifications, capabilities and skills

• Minimum of 2 years of relevant in financial industry and/or functional experience.
• Ability to communicate information clearly and concisely in Mandarin/Cantonese
• Understanding of core Payments product sets
• High degree of attention to detail and quality
• Displays a sense of urgency, strong organizational skills and excellent follow through
• Ability to present oral and written communication in an organized, clear, and confident manner.
• Can effectively partner with internal colleagues and external clients
• Flexibility to support adjustments to work schedule within the APAC shift

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.