Client Relations Support Representative II - NotaryCam

At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.

You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.

Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about. 

More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle

Job Responsibilities

• Research and resolve client issues efficiently while maintaining a high level of professionalism.
• Foster positive client relationships by providing personalized service and maintaining a helpful, solutions-focused approach.
• Assist with onboarding and training clients on processes, products, or services 
• Provides support to Customer Service, Client Relations, and/or other sales team members in gathering required information needed to satisfy customer inquiries
• Follows standard procedures and guidelines
• Understands how assigned duties relate to others within the team and how the team integrates with related teams
• Impacts own team through the quality of the support provided
• Recognizes and solves typical problems; selects solutions from established options
• Communicates moderately complex information in routine situations, typically within own team
• Works under general supervision with limited ability to modify approach
• Individual contributor having no supervisory responsibilities; manages own workload
• Performs all other duties as assigned by management

Education

• High school diploma required; Bachelor’s preferred

Experience

• Knowledge of the notary industry and online notarization processes 
• Knowledge of the real estate industry preferred 
• Certified Notary Public with experience in Remote Online Notarization (RON) preferred
• Typically requires 2+ years of related work experience
• Excellent verbal and written communication abilities. 
• Proficiency with CRM or support ticketing systems 
• Ability to manage multiple priorities in a fast-paced environment. 
• High attention to detail and commitment to delivering quality work. 
• Demonstrated ability to build rapport with clients and internal teams. 
• Highly organized, adaptable, and self-motivated. 
• Comfortable working independently as well as part of a team. 
• Previous experience handling escalated client issues is a plus. 

Equal Employment Opportunity Employer

Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at [email protected].

Benefits

Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts.