Client Relations Liaison

Machol & Johannes, LLC and its affiliates is a premier collections law firm operating in Colorado, Washington State, Oregon, New Mexico, Wyoming, Idaho, Utah, and Oklahoma. We offer representation and customer service in the fields of Collection, Bankruptcy, and Creditor Rights.

The Client Relations Liaison is responsible for managing the firm’s reputation with the clients to ensure operations are in accordance with all our client’s requirements fostering professional relationships while performing under strict deadlines in a highly regulated environment. The work involves handling client reporting of their inventory regarding account status, inventory flow, disputes, complaints, and balance information, as well as answering questions that come up in the regular course of business.

Primary Responsibilities:

• Receive and respond to internal and external client requests within established timelines while working closely with internal departments in order to identify solutions to issues as they arise or as requested by the client
• Responsible for the movement of an assigned client’s inventory, ensuring new placements and closures of accounts are completed in a timely manner and performed according to all client requirements
• Investigate and resolve client exceptions including disputes, complaints, answers, and counterclaims, ensuring responses to and from the clients are handled in accordance with client requirements
• Prepare daily, weekly, and monthly inventory reports which contain various information
• Respond to client requests regarding status of accounts and their portfolio as a whole
• Proactively work to expeditiously resolve exceptions regarding the client’s inventory as they arise
• Represent the Client Relations team on assigned client calls and be able to speak knowledgeably as to the client’s requirements regarding reporting and the status of placed accounts
• Identify process improvements and recommend necessary changes to better the department and the firm as a whole
• Build and cultivate professional client relationships
• Other duties as assigned.

Job Qualifications:

Education, Formal Training or Certificates:

• High School Diploma

Experience:

• Outstanding business-to-business customer service with experience in a client-facing role or department is strongly preferred
• Previous experience in the collection industry preferred
• Previous experience in the legal industry preferred

Knowledge, Skills and Abilities:

• Ability to maintain knowledge and familiarity with internal procedures and Client Guidelines
• Ability to identify process improvements and adapt to changes quickly
• Ability to manage time effectively
• Ability to handle competing, simultaneous demands
• Proven experience meeting strict, often short deadlines under high pressure
• Troubleshooting issues and communicating solutions both in writing and verbally
• Maintain a high degree of attention to detail in a fast-paced work environment
• Advanced knowledge of Microsoft Office Suite including Word, Outlook, and Excel.

Working Environment:

• Majority of this position will be in a professional office environment
• Sitting – 80%, Standing/Walking – 20%
• Will type, write, use finger dexterity, talk, hear, and see (up close and moderate distances) as a normal part of job duties
• Will occasionally need to lift up to 10 lbs.

Benefits

This is a full-time position that is eligible for our total rewards package, including multiple medical & dental plan options, vision coverage, life and disability offerings, flexible spending accounts for health and dependent savings, health savings account and a 401(k) plan. We have a great deal of voluntary benefits including a supportive Employee Assistance Program, a Health Saving Account and a Flexible Spending Account as added benefits to our medical plans. We offer various discounts of up to 40 percent on more than five million products and services, including Computers and Electronics, Theme Parks, Vacation
Packages, Cell phone provider discounts up to 22% off your monthly statement, Car Rentals, and Hotels, Gifts and Retail Shopping, Child and Senior Care Products and Services, Movie Tickets and Video Rentals. Each employee will receive a fully paid Eco Pass for transportation. We offer vacation and sick
time, flexible scheduling and a year-end bonus potential.

Compensation is based upon education, salary history and experience. Qualified applicants must be eligible to work in the United States without visa sponsorship. EOE

Apply Now: http://careerwebapp.us/client-relations-liaison-2