Client Planning Advisor - Strategic Key Accounts

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Job Title: Client Planning Advisor - Strategic Key Accounts
Location: East Coast USA - remote
Contract: Full-time, permanent

Due to growth, we have a new and exciting opportunity for a Strategic Client Planning Advisor to join our existing Client Planning team, supporting our Global key client accounts. This role is pivotal in managing efficient and effective job profitability as well as, maintaining high client satisfaction with strategically large accounts. 

This position can be remote within the US however, there will be the expectation of travel to our Virginia office for onboarding and associated training.

About the role

As a Strategic Client Planning Advisor, you will serve as the primary liaison between our internal Strategic Accounts team and the Americas Planning team, streamlining the scheduling and coordination of BSI’s audit services for our external clients.

You will proactively identify suitable audit dates and assign competent audit teams, confirming bookings with all relevant internal and external stakeholders, ensuring resources are allocated effectively to maximize delivery efficiency.

Additional responsibilities include:

• Lead the coordination of all audit types, ensuring alignment with client priorities, auditor availability, and certification requirements.

• Own the full planning lifecycle for complex accounts, proactively identifying risks or bottlenecks and implementing effective solutions to minimize disruption.

• Ensure planning data accuracy in internal systems, keeping key account records up-to-date and audit progress transparent.

• Collaborate with internal departments e.g. Operations, Technical, and Audit teams to ensure optimal resource allocation and alignment with account goals.

• Resolve planning and logistical conflicts using sound judgment, balancing client expectations with operational capacity.

To be successful in the role, you will possess the following:

• A Bachelor’s degree in Business Administration, Operations Management, Project Management, or a related field (or equivalent professional experience).

• 3–5 years of experience in planning, scheduling, project coordination, or operations, preferably within a client-facing or service delivery environment.

• Experience managing complex accounts or high-volume scheduling across multiple regions or service lines.

• Proven track record of driving process improvements and managing conflicting priorities.

• Proficient in planning and scheduling systems, CRMs, or workflow management platforms (e.g., Workday, Salesforce, ServiceNow).

• Strong written and verbal communication skills, with the ability to manage stakeholder expectations and convey complex scheduling details clearly.

• Additional languages such as Spanish or Portuguese would be desirable.

Our benefits

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 20-days annual leave, bank holidays, medical, dental, vision, and life insurance, 401(K) with company contribution, short-term and long-term disability, maternal leave, paid parental leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. 

The salary for this position can range from $59,500.00 - $70,000.00 USD annually; actual compensation is based on various factors, including but not limited to geographical location, the candidate’s competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons.

Do you believe the world deserves excellence?

We are proud to be the business improvement company for other organizations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
 

If you require any reasonable accommodations to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
 
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.