As a Client Partner, you'll drive commercial success, build client relationships, lead strategic account planning, and partner across teams for exceptional client outcomes.
The Opportunity
As a Client Partner, you'll be the strategic partner clients turn to when they need to solve complex challenges. You'll drive commercial success across your portfolio while building trusted relationships that expand our impact. This role combines strategic thinking, consultative selling, and operational excellence to deliver exceptional client outcomes.
Key Responsibilities Include:
Client Partnership & Growth
Experience & Expertise
Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients.
Why SH/FT
Shift Paradigm is a consultancy built for transformation. We bridge the gap between marketing, data, and technology to unlock growth for some of the world’s most recognized brands. At SH/FT you’ll shape the future of how organizations connect with their customers through intelligent architecture, scalable systems, and the power of data-driven strategy.
Our Commitment to DEIB
At the core of our success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health and well-being of our employees. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Candidates must have current US or Canada work authorization. For US Candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
Competitive compensation package with total cash compensation of $90,000-$110,000, including base salary and performance-based variable compensation tied to client success and portfolio growth. No relocation assistance can be offered at this time.
As a Client Partner, you'll be the strategic partner clients turn to when they need to solve complex challenges. You'll drive commercial success across your portfolio while building trusted relationships that expand our impact. This role combines strategic thinking, consultative selling, and operational excellence to deliver exceptional client outcomes.
Key Responsibilities Include:
Client Partnership & Growth
- Own the commercial success of your portfolio, identifying opportunities and mitigating risks to exceed revenue targets
- Serve as a trusted advisor, understanding client business models and creating solutions that drive measurable results
- Lead strategic account planning to expand Shift’s footprint and deepen client relationships
- Navigate the full sales cycle from solution design through contract execution
- Responsible for the bookings revenue and margins within your accounts
- Architect innovative solutions during new business pursuits, collaborating across teams to create winning proposals
- Translate industry trends into actionable client recommendations and long-term roadmaps
- Champion client perspective internally, advocating for solutions that balance client needs with business objectives
- Partner with delivery and project management teams to ensure exceptional client experiences
- Serve as an escalation point, crafting clear solutions for complex challenges
- Maintain accurate financial forecasts and pipeline data
- Provide direct feedback and coaching to team members for continuous improvement
Experience & Expertise
- Background in professional services with demonstrated success retaining and growing client relationships
- Managed client portfolios valued at $2-$3M+ with consistent oversight and performance accountability
- Proven ability to achieve business outcomes in fast-paced, entrepreneurial environments
- Strong business acumen with understanding of diverse business models and go-to-market strategies
- Marketing technology experience (marketing automation, CRM, CDP, data platforms)
- Strategic thinking with ability to synthesize complex information into clear roadmaps
- Consultative approach to problem-solving, focusing on root causes and sustainable solutions
- Excellence in written and verbal communication, adapting style to audience needs
- Comfort with ambiguity and ability to make sound decisions with incomplete information
- Strong influence and persuasion skills to build consensus across diverse stakeholders
- Client-first orientation with genuine curiosity about different industries and challenges
- Results-driven approach with entrepreneurial spirit
- Commitment to continuous learning in sales, marketing, and technology trends
- Collaborative leadership style that empowers cross-functional teams
Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients.
Why SH/FT
Shift Paradigm is a consultancy built for transformation. We bridge the gap between marketing, data, and technology to unlock growth for some of the world’s most recognized brands. At SH/FT you’ll shape the future of how organizations connect with their customers through intelligent architecture, scalable systems, and the power of data-driven strategy.
Our Commitment to DEIB
At the core of our success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health and well-being of our employees. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Candidates must have current US or Canada work authorization. For US Candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
Competitive compensation package with total cash compensation of $90,000-$110,000, including base salary and performance-based variable compensation tied to client success and portfolio growth. No relocation assistance can be offered at this time.
Top Skills
Cdp
CRM
Data Platforms
Marketing Automation
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