Client Operations Specialist

The Client Operations Specialist role supports Choozle’s self-service clients and internal Account/Media teams with a shared goal of retention, revenue growth, and client satisfaction. The Client Operations Specialist will be an integral part of the enablement and success of Choozle self-service advertisers, acting as the first line of support for Choozle’s Foundation level clients. 

SALARY $55,000-$60,000

LOCATION Must be located or willing to relocate to Denver, CO and Choozle has a hybrid environment w/ 2 days in the office. 

WHAT YOU WILL DO:

• Assist with self-service advertising client inquiries regarding the Choozle platform, troubleshooting, media solutions, and general client services.
• Managing and escalating troubleshooting issues to the Technical Support team.
• Review digital media campaigns for performance-enhancing optimization suggestions and insights that drive advertiser success with Choozle.
• Facilitate the creation and delivery of custom audiences and solutions for digital media campaigns in conjunction with Choozle partners and third-party vendors.
• Assist with client optimizations and other related platform questions and issues.
• Managing and approving refunds, receipts and transaction adjustments in our billing tool.
• Manage multiple facets of client operations within Choozle, Hubspot, Salesforce, The Trade Desk, and other third party vendors.

WHO YOU ARE

• Preferred experience operating primarily within a support center/help desk ticketing environment (Hubspot, Zendesk, Intercom, Jira).
• Preferred experience with digital/programmatic advertising and advertising technology solutions (The Trade Desk, Amazon DSP, Xandr, Facebook, AdWords, Google Marketing Platform, or any other associated ad serving technology).
• Effective time management and organizational skills; detail-oriented – ability to prioritize and meet deadlines with quick turnaround times.
• Skilled communicator and relationship builder with clients and internal team members alike.
• Ability and desire to understand the detailed nuts and bolts of the Choozle platform and the many partners we work with.
• Curious and resourceful problem-solver who finds solutions.

WHAT TO EXPECT:

• Resume Review
• People Operations 30 minute Virtual Screen
• Manager Interview
• Team Interview
• Deliberation/Contingent Offer
• Background Check

IN ADDITION TO SALARY, CHOOZLE OFFERS:

• Company Equity
• $100 Monthly Wellness Stipend
• $100 Work From Home Stipend
• Public Transportation Stipend
• Self-Managed Time Off
• Paid Parental Leave
• 12 Paid Holidays
• Work Flexibility-Hybrid
• 401k Contribution/Match (3%) 
• $2,000 Employee Referral Bonus
• Medical HSA Employer Paid At 100%
• Employer contributions into HSA account
• Medical PPO & Dental Employer Paid At 90%
• Employer Covers Up To 50k Of Life Insurance
• Upgraded Options, & Voluntary Additional Life Plans Available. 
• Employer Paid Long Term Disability Provided. 
• Employer Provided Employee Assistance Program (EAP) 
• 70% Of Dependent Premiums Covered. 
• 3 days of paid volunteering 
• Paid leave for miscarriage and/or abortion
• Work-Life Balance

WHAT TO EXPECT:

• Resume Review
• People Operations 30 minute Virtual Screen
• Manager Interview
• Team Interview
• Deliberation/Contingent Offer
• Background Check
• Official offer

This role will remain posted until filled.

Choozle is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status. Choozle is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Choozle will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]

OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; and use hands to finger, handle or feel controls. The employee must occasionally lift and/or move objects up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. 

PRE-EMPLOYMENT REQUIREMENTS A criminal background check is required for any applicant receiving a conditional offer of employment. Background checks serve as an important part of the selection process at Choozle. This type of information is collected as a means of promoting a safe work environment for current and future Choozle employees. Background checks also help Choozle obtain additional applicant related information that helps determine the applicant's overall employability, ensuring the protection of the current people, property, and information of the organization. All offers of employment are contingent on verification of applicants’ right to work in the United States. Choozle complies with the Immigration Reform and Control Act of 1986, every new employee is required to complete the Employment Eligibility Verification Form I-9 and show documents that prove identity and employment eligibility. Choozle participates in E-Verify and will provide the federal government with employee form I-9 information to confirm work authorization.

Built In Job Codes

#BI-Hybrid